Gardener's Supply CompanyReviews of gardeners.com

This is perhaps the worst customer experience I've ever had, even when told the wait time to speak to someone, after an hour I hung up. I called again, 12 minutes i'm told, half hour I hung up. Looked on line, my order is not even there. Email will respond in 72 hours, no email back. finally wrote a letter to the head of the company. I will be calling AMEX and getting my money back, They should just close up shop

May 12 2024 - I have been a Gardener's Supply customer since at least 1988 and this is the worst experience I have ever had. Waiting on hold for 35 - 50 minutes at the start of their business day and my e-mails never answered - definitely not customer friendly. Order for deer netting, deer deterrnet, and eath staples was submitted April 19th. May 12th - status says "Inventory assigned" and no word on shipping date. Last year - 2023, my order was shipped and received within 7 business days, which has always been my experience until this year - 2024. Not giving up on them because of at least 37 years of excellent product and service, but may have to give up on the order and hope I find netting and repellent before the deer and bunnies find my trees.

Terrible Customer Service and Shipping. I recommend buying else where. I ordered weeks ago without a confirmation email, shipping number, etc. On hold for over 25 minutes now with no end in sight lol

I have to wonder if this company is even legit at this point. I ordered lily bulbs on 3/13/24, and still don't have them as of May 9th. They don't answer emails, and the suggested wait time on the phone is 30+ minutes. All of my other lilies are up and blooming. I am disgusted and disappointed.

I ordered two items (a hose and hose pot) almost 3 weeks ago. My credit card was charged, but the items haven't shipped and there is no status on when they will ship (the order status says "In process"). No-one responds to emails I have sent and the wait time on the phone is over 30 minutes. Seems this is a problem with this company. I'm out over $200 and I still have no hose to water my garden. I should have purchased it at my local garden store.

They have a wonderful catalog filled with very useful items. They send me the catalog religiously without fail. However they cannot fill an order that was placed a month ago. I have sent emails and have not received any response. I have called three times after waiting 30-40 minutes. I finally was able to speak to someone who told me that my order was on “ back order”. I asked why they just did not state that on my order status and she had no answer. This company has major issues. They are gaslighting customers with their messaging on their “fabulous” customer service. It appears to me that being an Employee Owned entity may have a lot to do with it. They may be more concerned with what pleases their employees than staffing adequately to serve their customers. Another possibility is that this company is in financial straits and can’t get product as they are not paying suppliers. Something is not right. As an American I want high quality products at a fair price and I want it when I want it. I will take my business elsewhere when those requirements are not met.

Purchased 2 very expensive galvanized self watering planters a few years ago. Over $300 worth. Needed to order new capillary tubes for them. Took 2 weeks to get a reply. Sent photos of planters and tubes needed to make it easier for them to identify their own products. Even after locating my address, response was "Cannot find the order". I quit and hopefully this review will keep someone else from dealing with a company that claims to be "Employee Owned". Good Luck with that is all I can say.

I ordered three tomato planters at a very great price. I received an email from them stating sorry for the delay in your order. I waited a month. I contacted customer service. They said the order never went through, which I thought was strange since I received an email saying sorry for the delay in your order, after which they said there's nothing that they can do. Just use Amazon...