Gardener's Supply CompanyReviews of gardeners.com

I have ordered from GS for a long time, more than 20 years, without a problem. This spring, I ordered a few pots, and the emailed receipt said they would arrive within 8 days. Never arrived. No follow up. When I finally contacted GS, was told the warehouse was 4 weeks behind. A change in their computer system meant I no longer had access to my order info. I cancelled the order. I asked why phone wait time was over an hour. The place is in chaos, apparently, and they are not hiring more customer service staff. They are not issuing any info to customers, like an email explaining the issue. Very disappointed.

Called Customer Service because I had not received my order that stated it was available and would be shipped between 3 to 7 business days. After listening to a recording touting that they were employee owned and therefore provided great customer service I was told the hold time was 58 minutes. I hung up called back later and the wait time was 48 minutes. When someone did answer I was told that they had my order and that "it would be shipped shortly but the warehouse people were behind". Other than saying it would be sent shortly she was unable to provide me with any additional information. For what Gardner Supply charges for their items, you would think they would be able to provide a good customer service. As a native Vermonter I want to support a local business but not if the company has no regard for their customers.

They promise 3-8 business days for economy shipping. It is now business day 11. I have three unanswered emails to customer service and an hour wasted waiting to be connected via phone with a person. I still don't know when actually to expect my order. I wish I had read these reviews before placing my order. I would have known to go elsewhere.

I've been a customer forever. This year you can NOT reach a human being on the phone either for customer service (a joke!), or to order. The "wait time" is always 40+ minutes - REALLY!!! I even emailed customer service to try to get an answer to a product question (product was received with NO instructions) - NEVER got a reply. For a company that is employee owned perhaps they need new employees or professional management. This is very sad as their products are very good and unique. Goodbye Gardeners Hello Amazon!

Same as many of the other reviews about their order fulfillment and communication... They indicated the order would be delivered several days before Mother's Day. Not only was it not delivered but they didn't respond to any emails asking about why the order is taking so long. I get an auto email nearly 2 weeks later that the order is now being "Processed". Still haven't heard anything from them about the emails and questions. Horrible customer service and communication. Would not recommend.

The worst customer service. Call, they rarely answer. Was told my item was shipping two weeks ago. Still nothing. Email? Welcome to the abyss. This is pathetic.

Used to be a great company, now I have been waiting over a month for my order. No info on their website that orders are delayed, no email letting me know it's delayed, no apology, no accountability. I ordered one of your products from Amazon two weeks after I ordered on your site and I already received it. If you are in over your head STOP sending out catalogs, emails and promotions and get your act together. Hire more people and catch up on your orders.

Truly Terrible customer service - after being on hold for an hour to order a replacement part that can only be obtained from them, told the order would ship expedited, didn’t appear, two weeks later tried to check order status on website, website down, on hold again for an hour, to have rep explain they are having staffing issues and order won’t ship for weeks, Explanation “we are having trouble hiring.” Businesses should not sell what they can’t fulfill. Misleading and very frustrating.