Gardener's Supply CompanyReviews of gardeners.com

Really less than one star…have ordered things for years with no problem. This year??? No correspondence..voice mail a joke… however no problem billing for items never received . Have contacted my bank hoping they can get my money back.

Ordered supplies a month ago, they haven't arrived and no one answers phone. Sent emails twice to cancel and finally received a terse response that it was "too late" and I had to just wait for it and then return it AT MY EXPENSE. There is no ETA. So they will get to it when they get to it, and I have to make time to take it to the post office, pay $$$, and then hope they can manage a refund in a timely manner? I'm stuck. I used to order from here a few times a year but something changed and I won't go through this again.

Absolutely terrible customer service. Placed order on April 29th. Called 2 weeks later and was told the wait time is 57 minutes. Called back as school or landscaper and got a hold of someone who was rude that I did that and was told that I was 1 of 87 other people waiting to talk to somebody. I've used this company in the past with no issues but now it's a huge issue and will never recommend them again.

Terrible customer service!! I have been trying to find out the status of an order I placed on 4/24/2024 and have been unsuccessful in trying to reach someone, anyone. I have emailed this company 3 times, called 3 times, and the wait time was 60 mins of which I did stay on the line, like a dope, and still did not reach anyone!! If you are smart, stay away from this company.

I have an order that was placed 1 month ago. They have charged me for it but not sent it yet.i have emailed 3 times with no response. Called daily and on hold for do long I have to hang up. Impossible to contact them .

From the product descriptions and information about the company, I expected excellent customer service and seamless ordering and shipping. I ordered a producdt that was listed "in stock," and have been waiting for 3 weeks. The item has not been shipped. My account was charged. I have contacted customer service 3 times and received auto-generated responses thanking me for my patience. I have called the company and waited on hold for over 57 minutes with no answer. Very troubling and seemingly no recourse.

First their emails are unverified and untrusted by google so I can’t get them. Reached out several times to customer service, no response. I placed an order on May 5. It’s May 21 and I still don’t see shipping. I try to look up the order status online and it doesn’t work. I tried twice to cancel and get a refund as this was a Mother’s Day gift. Still no response from customer service. I want my money back.

I’ve had the same experience as the 2 most recent reviewers. I’m new to Gardener’s Supply. I’ve read about the quality of their products, and it’s only logical to think that employees who have skin in the game would prioritize customer service and satisfaction. I ordered one small item over 3 weeks ago. And when it didn’t arrive after 2 weeks, I sent both and email just to inquire about my order. I didn’t get the response, as promised, within 48 hours. I didn’t get one at all. So I called, and my wait time was 52 minutes! After 20 minutes I gave up because I couldn’t listen to the message that promised that customers were valued. The only way to resolve this from my end was to cancel the charge on my credit card, which I did. That was yesterday. Miraculously today, I received an email that my product had shipped. Ugh? There are other reputable garden supply companies out there who sell the same merchandise. Customer service is everything these days. So I will not be buying from this company again. I will also spread the word.