Gaia GPSReviews of gaiagps.com

Even though I suspect it has many useful features, it has become so complicated and expensive that I feel I need a complete education in order to use it. I could not even find the initial in interface to record a walk. I was going to take this morning. Are you folks oblivious to this situation?

They are refusing to cancel my service and give me a prorated refund. BEWARE - predatory billing behaviors!

I started a free trial on July 10th 2025 and could not get the program to work properly on my phone. Chatting with tech didn't help. I tried to cancel my account and thought I did, but never received a cancellation. I was charged $64 and now GAIA won't refund my money for a program I never used.

Gaia seems to currently have a bug with subscription windows where each subscription has an expiration date set based on the last expiration date. However, this means that people subscribing for a year don't get a full year's subscription unless they renew immediately after the last expiration. For example, if your subscription expires and you go 6 months without the subscription and then subscribe again, the expiration date would be set to 6 months from that time. You still pay for a year, but you get 6 months. I tried reporting this problem but it was not addressed.

Fair Warning: Don’t write a note critical of Gaia! I complained about the loss of ability to send routes to my watch and they kicked me off the site even though I had 2 weeks remaining on my subscription. Real Micky Mouse organization

How’s this for the height of stupidity: With Gaia GPS you can download maps and view them with no internet connection. But you can’t search for anything without an internet connection. This is true for any map you download (raster, vector, or doesn’t matter).

I used to recommend this app. Now I hate it, No customer support! I have had it refuse to open when out in the wilderness without a fresh login. I was stuck out there with zero access to my paid mapping program and GPS. The screen indicated the required login was for my safety. Ha, it was just the opposite. I now have a new phone and can not get it installed. Actually it did install but will not let me login. I have uninstalled and reinstalled 5 times. Online support requests the same info over and over with no help. I am merely being generous with the 2 star rating because it used to be useful. All this great fun is after the huge increase in price(auto-renewal). If the customer service would respond or preferably I could talk to a human, the review may change.

9/13 Update: Gaia reached out- Jed was extremely responsive and helpful. They explained that they're unable to refund when it runs through Apple but offered to send a refund; I had spent the morning contacting bank and Apple, and Apple had already agreed to refund me so it wasn't necessary, but I appreciated it. Bumping my rating up to 3 stars due to them reaching out and trying to make it right. 9/12 I was charged $39 for a Legacy membership on 9/4/24 through Apple store and subsequently realized that I'd lost access to my Premium features. I wasn't thrilled that the price increased 50% but I had already heard about it and I felt that this was still a good investment considering the many years I have invested in learning the software and making pins for hiking and hunting. I contacted Gaia's "email customer support" numerous times. I was told repeatedly that they had no record of my being charged(!?!) I decided to just upgrade so that I could access the Premium features and they charged me the full $59, literally EIGHT days after I already paid them $39. I am so frustrated. They are good about responding to the INITIAL request for help via email but if I respond to them, I get nothing, rendering it useless. I wish I had jumped ship when they sold the company. The app keeps declining and becoming less user-friendly and the customer service is nonexistent. This is so depressing because it wasn't like this originally; my husband contacted them years ago when the app got buggy while he was on a self-guided elk hunt in the CO mountains and he spoke with a person who got him up and running immediately. God help you if you rely on them in a life and death situation now.