Unresponsive customer support
I ordered a maternity belt on Monday and paid extra to have the item shipped via priority mail. The next day I received notification that the item was packed and ready but to be shipped out with a tracking number. Unfortunately when I checked later, the tracking number and label had been cancelled. I reached out to Gabriella customer support for an answer as to why it was cancelled. Four days later I still have no answer and the product has yet to arrive.
By JH
Response from Gabrialla· Sep 14, 2020
Hello, JH. We deeply apologize for the inconvenience you have experienced with our customer support. This is not typical of us and we can assure you it will not happen again. Due to the Covid-19 situation, we are very short-staffed and also experiencing delays with our shipping carriers. Please email us at [email protected] with all questions or concerns you may have. We will be happy to help. Thank you for your understanding and for choosing Gabrialla.