second order
second order, delivered in timely manner without any problems
By Stewart R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Eyeglasses Shop Sunglasses FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries. FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable. Find Your Perfect Fit at FYTOO Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours. Your Satisfaction, Our Mission At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
FYTOO (fytoo.com) has 10,689 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
10,689 approved reviews, newest moderated first
second order, delivered in timely manner without any problems
By Stewart R.
I AM A 90 YR OLD SENIOR AND I LOVE THE FANTASTIC SHAPES AND STYLES OF YOUR FRAME SELECTION. I GET COMPLIMENTS ALL THE TIME ON THEM. THANKS FOR PRICING THEM REASONABLY SO I CAN AFFORD MORE THAN ONE PAIR, EVEN OLD LADIES ENJOY FUN FRAMES, THANKS, MARTHA WOODS
By Martha W.
I have had an excellent experience with Fytoo. This is my second time ordering for a total of 10 glasses. All the eyeglasses that I have are comfortable ti wear. The prescription was correct. The customer service had been impeccable, timley and efficient.
By Brandy Osimokun B.
Excellent service
By SASHA N.
Im not 100% satisfied with m'y purchase. I sent a request via the web site regarding the process of refund but never received a response. Is not 100% clear on how to request a refund. I'm still wanting and hoping i will received the help i need.
By customer
Response from FYTOO· Apr 14, 2026
Thanks so much for your feedback. We are very sorry for your unhappy experience.We have already replied to you, but you may not have received it.We undergo strict quality inspection before shipment. We offer a 30-day warranty. Should your glasses have any issues, we support returns and refunds. We also provide alternative solutions for customers to choose based on their needs. To better help you solve this problem, our team has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.
Update 4/16/26: customer service replied to me again following this post. They said they will only replace the defective glasses if I change my review to 5 stars and send a screen shot. I refused and they said that I'm stuck with the defective pair. I have never experienced customer service like this before - bizarre. I'm just glad they were readers and not more expensive prescription glasses. I ordered two pairs of reading glasses in two different styles. One pair is perfect and the other is defective. The arm is askew and stretched beyond square of the frame. I contacted customer service with photos within a day. I have gone back and forth multiple times with them, each time waiting days for them to reply. They are refusing to exchange for a new pair. It's been horrible customer service. Do not recommend.
By PDX
Response from FYTOO· Apr 13, 2026
We will reply to every email within 12 hours. Please check the spam folder if you didn't receive it. Meanwhile, some mailbox may rejected our email. We suggest you can contact us with a Gmail address if you still didn't receive a reply after 12 hours. Also please offer us the order number so that we can better help you out. Looking forward to your reply!
very attentive costumer service, always ready to help and resolve with any problem.
By marco C.
Love the product. Professional and creative.
By MCNaiplan