Furniture FairReviews of furniturefair.net

I bought an england sofa out of the state I contacted judy at the Florence location. In customer service she was outstanding went out of her way to help me get my problem taken care of in a timely manner I definitely would recommend her to all my friends and neighbruce. She is an asset to the company

Let me tell you my experience with Furniture Fair. In December of 2023, I ordered a sofa and chair made by Smith Brothers of Berne Inc. It was delivered to my home the following February of 2023. The salesman knew nothing about furniture. He was clueless about fabric, furniture construction, and couldn't even get my phone number correct on the order. As a result, I wasn't aware of its arrival at Furniture Fair's warehouse until a month after its delivery. I was supposed to get a 15% discount for cash, and I got it on one item, the least costly one! When I asked where my discount was on the other, the only response was, "it was a special order item?" I wish that had been the extent of my issues with these items, but that wasn't the case. A couple of months after delivery I noticed red rashes on my body, and I felt itchy all over. In fact, I couldn't stop scratching my skin. I soon discovered I was allergic to the fabric covering the sofa and chair, The way I could sit in them was to cover them with thick blankets. One day I saw what appeared to be vapors coming from the sofa. I suspect the vapor were outgassing of the toxic chemicals used to make the materials. They were likely responsible for my skin maladies. When I moved the sofa around, it creaked betraying a lack of torsional rigidity. The salesman told me that the frame was made of kiln dried hardwoods screwed and glued together. Likely the frame is made of MDF wood held together with a few nails. The sofa was miserable to sit on. I felt like I was sitting on a big bag of marshmellos. The seat cushions provided zero support. After a few minutes, I was so uncomfortable I had to get up. In short, this sofa was absolute rubbish. There were problems with the delivery. The delivery guy parked a big heavy truck on my driveway, and when I told him I didn't like it, he got defensive and confrontational. I thought he was going to assault me, so I took measures in case he did. Fortunately, he backed off. I sent a letter to Smith Bros, and I got an angry phone call from some loud mouth who tried his best to rationalize my complaints with a lot of marketing gobbledygook talk. Fortunately for him, I received the call over my voicemail; otherwise I would have had a couple of choice words for him. Later this clown offered to recover the sofa. I tried to get this done, but I could never get ahold of him. What I'd like to do is drag this rubbish to my back yard, douse it with gasoline, and set it on fire. Then I'd make a video of the blaze and post it on the Internet. Unfortunately, my HOA and the fire department might frown on my behavior. I have to get rid of this junk, so I tried to do a consignment with a used furniture store. They didn't want it. Next I tried advertising it on the Internet. I got two responses, both from scammers. My last resort is Goodwill. Maybe I can give it away? Finally, to add insult to injury, I did a Google review of Furniture Fair. Guess what happened? It was edited to say I was a happy customer pleased with my purchase! I wonder who did this?

After looking for dressers all over town, I was surprised that the best constructed ones available were at Furniture Fair. The set we chose are solid wood with traditional joints. In a world where most furniture is particle board and veneer, glued and screwed, it was a pleasure to see something that could have been made in a woodworker's shop 100 years ago. One piece was not in stock and delivery involved a few hiccups and delays, but those were out of the control of the store. Their communication and resolution was always handled professionally.