Federal Motorcycle TransportReviews of funtransport.com

My bike arrived at destination super dirty.... how can that happen ? You were referred to me by my HOG chapter, I will have to report that because it is not ok. It really makes my wonder on the care you took of my motorcycle. I will need transport again soon, to get my motorcycle back home. I will have to search for another carrier. Not fun. Marie Guérette

Great customer service person (Barb) who helped me track my shipment status very accurately. However, the physical handling of the bike and its pallet fell below my expectations. My sportbike sustained a cracked fiberglass side fairing and a bent shifter side rearset that I did not notice until after the delivery was completed and I was tearing the bike down for service.

All was good until the local delivery tool over. Poor to no communication, and what was supposed to be a Thursday or Friday delivery turned into Monday...only after I called and followed up. This hasn't been the case in all my other dealings with Federal. Poor experience this time around.

Outbound: Connecticut to New Mexico - 5 Stars! Pickup exactly as scheduled and driver very helpful! Delivery: I was less-than-impressed. Two stars maximum. Delivery was exactly on schedule, BUT the following troubled me: (a) The pallet that the bike was affixed to was broken/smashed at some time during the transit process, and neccissitated an agonizing search for hard-to-spot damage and (b) the driver was unable to move bike off pallet AND needed ME to roll and position bike on lift gate as his helper didn't know what to do. I'm certain that had there been a mishap during the offload process that the shipper would have claimed that I 'bought' the responsibility by 'getting involved'..... I will have to consider alternative sources for next such shipment...

Bike was damaged in shipping. After obtaining an estimate for repairs with supporting photographs a claim was paid within two to three weeks. Overall good. Just wish they took care of the bike in the first place.

The price and delivery duration were great but the bike arrived with one of the sadlebag frames bent. Looked like they used it to try to lift up the bike. I couldn't prove that it happened in shipping. I should have taken pictures.