FullyReviews of fully.com

Bought the desk based on the stellar reviews from sources like Tom's Guide and the NYT. Purchased directly from Fully and received the desk very quickly (5 days from order to receipt). FedEx dinged the boxes a couple of times, but I can't fault Fully for that. Instructions were clear (the video is very good) and the desk was sturdy and functioned as expected. Motors smooth and quiet, the bamboo surface perfect and solid. I also purchased the bamboo shelf unit, and it is also sturdy and smart-looking. I had been wavering between a cheaper MDF desk solution and the Fully, and every day I'm glad I made this choice.

Wish I had checked Trustpilot before making my purchase. I bought a monitor arm on their website a week ago. It said it would ship the next day and I'd get an update with tracking information. Nothing. Can't reach customer service. It seems that Fully was recently acquired by Miller Knoll. They left their website up and are still taking unsuspecting buyers' money even though they basically don't exist anymore. I have submitted a complaint to the EU Consumer Centre. I urge everyone else affected to do the same. The acquiring company should be forced to refund orders that were never fulfilled.

Have been trying to reach out to their customer support for a week now and there is literally no response. What kind of a company can operate with no customer response?! I'll be disputing my money

I ordered a Fully electric desk but unfortunately it did not come with the remote control. I tried contacting Fully by calling their customer service phone number where nobody responded and the phone. Umber is now disconnected. I emailed 5 days ago but also did not hear anything back. I have never had such a bad experience with customer service before. It’s absolutely atrocious!

I ordered a Fully L-desk after finding positive experiences about the desk from YouTube reviewers. It shipped within the projected timeline but they delivered the wrong colored frame. I tried contacting Fully by calling their customer service phone number which was disconnected. They should consider removing the phone number from their automated emails. I have since emailed them about the issue. If I do not hear back in a timely fashion, I will be disputing the charge on my credit card. It is not exactly sustainable to have poor fulfillment quality control for a Certified B Corp.

I have a 1 month old desk which has stopped working ie doesn't go up or down. Tried to call multiple times. In vain. Emailed and got 1 reply then radio silence. My desk is stuck at a weird height which makes it extremely difficult for me to work on it and very uncomfortable. I'm so dissapointed as I love the desk but customer service so far has been very bad.

I had a problem with my fully Jarvis desk and customer service was able to send me a replacement top under warranty. I greatly appreciated the excellent customer service and left a 5 star review. Unfortunately, the replacement top arrived damaged. I have sent multiple emails and completed the online customer service request form, but have not received any response for over a week. Very disappointing. Would appreciate if someone would contact me to resolve the issue.

I placed an online order for a Fully Jarvis stand only on Sunday afternoon. I quickly realized that I had ordered the wrong item and wrote to customer support, tried calling the provided customer support number and waited until monday morning when Chat support was available. I chatted with Jessica, who told me quickly that my order was already being prepped for shipment. When i expressed it had been less than 24 hours and i needed the order to be canceled, she ensured that it was canceled and that I would receive a refund in 5-7 business days. Today, tuesday, less than 48hr from placing my order, I received a notification that my order was out for delivery. I immediately tried to contact Fully via Phone and Chat support options - both were completely unavailable. The phone line doesn't ring, instead a message stating "no support agents are currently available to take your call, please call back later" the website's support section has removed the chat support link that I used yesterday, although it says support is available from 9am-4pm PST M-F. I've tried contacting multiple times throughout the day, with the same non responsive results. Where are your employees?! The product was dropped off on my doorstep, while I'm not home to receive the package, making things even further complicated. Understaffed, incompetence or whatever the case may be - this is extremely unprofessional and I feel I've not only wasted my time but I've lost faith in a local business that I wanted to support.