Great customer service
I unfortunately had a bit of a skin flare up after using the product for a few weeks on my face. It’s lovely to use, super smooth and feels great but my skin is quite sensitive on my face so it didn’t work for me. It’s amazing for patches of eczema etc elsewhere and I also used it on my son’s hands as he gets dry skin in the winter, and it worked a treat! I contacted froya to let them know it didn’t work for me personally, not expecting anything other than to cancel my subscription. The person I spoke to was lovely, cancelled my subscription after I sent a photo of the irritation and also offered a partial refund which was not what I’d expected. I was very grateful. Even though it wasn’t for me the service received was top notch! Thanks team for a great experience. 🌸
By Alice M.
Response from Froya Organics· Mar 9, 2026
Alice, thank you so much for this thoughtful review. We're sorry the product didn't work for your facial skin, everyone's skin is different and we completely understand. But it's so cool that it worked wonders for eczema patches and your son's dry hands! We're really glad our team took good care of you with the cancellation and refund. That's always our priority, making sure you're looked after even when something isn't the right fit. Thanks for the kind words about our service, it truly means a lot. All the best, Tobias @ Frøya



