Quick and helpful customer service
I ordered a pack from them and ended up having my face break out from it due to my extremely sensitive skin. After I emailed to let them know they sent a reply email very quickly and asked for a few details after which they gave me a refund and told me to keep the items and share them with a friend.
By Amber J.
Response from Froya Organics· Feb 26, 2026
Hey Amber! Thank you for reaching out when things didn't go as expected, and really glad we could get you taken care of quickly. A refund and keeping the items to share with a friend, that's how we want it to go. So sorry it didn't work with your sensitive skin, but it means a lot that you were so gracious about it. Hope your friend loves them! All the best, Tobias @ Frøya



