I am unhappy with customer service and product
Edit!! Erikah reached out to me and refunded my money and is having me keep the product. I will not use it because it dried out my skin but if you have different skin type. I liked the product at first. I would give them 4 stars now due to customer satisfaction and the all natural products. I am very unhappy with the product. It has really dried out my skin. I wrote to them about wanting to return it about a week ago and no response from a real person. I normally would never give a review like this but I am not happy with it.
By Michelle Voss M.
Response from Froya Organics· Jan 27, 2026
Hei MIchelle, I’m really sorry to hear about your experience, both with the product and with the delay in receiving a response. That’s certainly not how we want anyone to feel. If at any point you don’t receive a reply or feel stuck, please know that you can always reach us directly at [email protected], and your message will be handled by a real personI’m also personally stepping in on this, but I’m not able to locate your order from the store just yet. Could you please email us at [email protected] and ask to be connected with me directly? Alternatively, you’re welcome to reply here on Trustpilot with your details so I can find your case and assist you personally. Our bot handles simple questions when our team is offline, but there’s always a real person behind our support, available through our main contact channels. I’d really appreciate the opportunity to look into your case and help find a solution that feels fair to you. Erikah, Customer Support Manager Frøya Organics