Froya OrganicsReviews of froyaorganics.com

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4.7/ 5

Excellent

10,474 reviews

Froya Organics4.7Excellent

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About Froya Organics

Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.

Froya Organics (froyaorganics.com) has 10,474 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: froyaorganics.com
Website: froyaorganics.com
Category: Cosmetics & Makeup
Listed on The Fair Hearing: 2026

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Mar 24, 2026

Extremely dissatisfied customer

I am extremely dissatisfied for many reasons. I am 51 years old, and I purchased these products to see if they would suit skin that has become dry and sensitive due to menopause — they do not suit me at all. My skin has become oily, my pores are very visible, and some are even clogged. However, I cannot return the products until a 60-day period has passed — apparently, it is assumed that someone my age needs two months to determine whether something works for their skin. Additionally, today money was taken from my account because I was supposedly enrolled in a subscription. I reacted immediately and asked them to stop the shipment, as I do not need it, it does not suit me, and I did not knowingly choose a subscription. I have now been going back and forth with them for hours. I cannot return the products I already purchased and that do not suit me, and now I have to wait for a new shipment to arrive, refuse it, and then wait who knows how long to get my money back. The issue is not that I may have made a mistake, but your approach, your way of communicating, and the lack of willingness to accommodate your customer are truly unacceptable. From a brand like yours, I expected much more — no understanding, no flexibility — just profit and your rules. Even fast fashion brands have a more human approach. I regret ever trying your products.

By Vranjes Radovanovic I.

Response from Froya Organics· Mar 25, 2026

Hi Vranjes,we’re truly sorry to hear about your experience and the frustration this situation has caused. Regarding the delay, we completely understand how disappointing this must have felt. After reviewing your case, we can see that our chatbot correctly directed your request to our official support channel at [email protected]. The delay occurred due to a high volume of incoming messages at that time, and your request was handled as soon as it reached its turn. We sincerely apologize for this and understand it did not meet your expectations. In terms of the subscription, it is possible that it was activated unintentionally. We do make this information visible during the checkout process, and subscriptions can be managed or cancelled at any time through the platform. That said, we completely understand that you initially just wanted to try the products, and we’re sorry for the confusion this may have caused. We would really like to take a closer look at your case and find the best possible solution for you. I will personally reach out so we can discuss this further. Kind regards, Erikah Customer Support Manager