Froya OrganicsReviews of froyaorganics.com

Really helping with my accidental sunburn to my face! Very happy to have discovered this magic balm all thanks to Froya hosting a meet up with dear Line in London! Thanks again!

Easy to resolve and pleasant customer service experience.

I really appreciate the products at Froya. They have made a big difference in skin’s hydration and the muscle balm has eased my post surgical pain nicely. Their customer service team is incredibly helpful and very prompt. I definitely recommend this great company!

Fantastic, quick customer support! Unfortunately I had to cancel my order, but I received a very prompt, polite email back saying, “no worries”- and everything was being taken care of. This company and its service employees obviously truly care - not only about their products & business- but their customers and caring for their needs -even when that means canceling an order- so gracious and kind! I am very impressed! Keep up the high quality work y’all are doing- both with your products and your customer service/support! 🌼 Cristy VW

I had placed an order and decided a few hours later that I had changed my mind for my own personal reasons. I emailed them and was immediately answered. They were able to cancel my order and assist me with any other questions. They also offered more information on their products in case I was hesitant for any of those reasons (I was not) 10/10 recommend excellent customer service

This is a super product. My skin has never looked healthier or better. I am very grateful. Customer support is also very prompt, friendly and efficient! Thank you so much

I love the products and had an issue with over ordering. I contacted the support email and was answered and the issue resolved within minutes. Been using the night and day balm both for 10 weeks and see an improvement in the hydration and texture of my skin. I’m very pleased. Bought a set for a friend as well. Thank you!

As a customer with subscription I must say I am a bit disappointed. First, product is ok I do like nigh balm and the eye balm out of the mature skin set. I am 50/50 on the day balm, I feel like it gives the skin healthier look especially in winter, but it does stain the clothes, need 30min minimum to avoid it, and I needed top up during the day or would add night balm to prevent dryness. The face scrub I use rarely. I decided to give it ago because of ingredients, and I appreciate some tips given in emails. I have paused my subscription earlier this year for various reasons and remembered to keep extending the pause until this month, when I forgot. Now, when you subscribe to the product be aware that you will not get a reminder that your product will send to you soon so you can decide whether to pause it further or not. If this is already your 2th,3th,4th month be sure there is no possibility to return. New customers count, old not as much. There is no possibility to cancel the order neither even if you email back 30min after receiving subscriptions renewal notification. What is frustrating my subscription was renewed on Wed, today Friday delivery update still says label was created, but order can not be cancelled. The customer service response to my question was very quick, but I was told that shelf life of the product is a year so have time to use, but this had nothing to do with a payment that was taken from my account this month…🙄anyways lesson learned. Subscription cancelled unfortunately. Will stay with companies that send the reminder, cancellation is easier, return is possible more flexibly, and always remember check all these things before buying…