Froya OrganicsReviews of froyaorganics.com

Response from Froya Organics· Jul 18, 2026

¡Muchas gracias por tu comentario! Nos alegra mucho saber que tuviste un excelente servicio. Un saludo, Tobias @ Frøya

Response from Froya Organics· Jul 18, 2026

Hi there, thank you so much for this!! I'll make sure Ale sees it, getting your order canceled and refund started right before a holiday weekend is exactly the kind of fast turnaround we want to deliver, even when timing is tight. Really glad it worked out. All the best, Tobias @ Frøya

Response from Froya Organics· Jul 18, 2026

Hi Annette, thank you for this!! Sorry the website couldn't handle the postponement directly, but really glad our email support got you a quick resolution anyway. We'll keep working on making the website side smoother too. All the best, Tobias @ Frøya

Response from Froya Organics· Jul 18, 2026

Hei! A quick, practical fix instead of a generic bot reply is exactly what we want customer service to feel like, so I'm really glad that's your experience. Thanks so much for the kind words about the product too. All the best, Tobias @ Frøya

Response from Froya Organics· Jul 6, 2026

Hei Patricia, We're truly sorry to hear that the products weren't the right fit for your skin. We'd also like to clarify that our money-back guarantee is something we genuinely stand behind. The reason we ask for photos and a few supporting details isn't to make the process difficult, but simply to ensure that we can assess each claim fairly and consistently for all of our customers. We completely understand that this process can sometimes feel frustrating, and we're sorry that this was your experience. We'd still love the opportunity to personally review your case. If you're willing, please contact us at [email protected] or reply here with the email address used for your order, and we'll be happy to take another look. Kind regards, Frøya Organics

Response from Froya Organics· Jul 6, 2026

Renee, this made me so happy to read!! Getting everything sorted within 10 minutes, over a holiday weekend no less, is exactly the kind of speed we aim for. Thank you for sticking with us, we're excited to keep delivering for you. All the best, Tobias @ Frøya

Response from Froya Organics· Jul 6, 2026

Nici, so sorry to hear the product didn't agree with your skin, but I'm really glad our team could make the refund easy and hassle free for you. Sensitive skin can be tricky, so it means a lot that you'd still recommend us. Thanks so much for the 5 stars! All the best, Tobias @ Frøya

Response from Froya Organics· Jul 6, 2026

Hei Ari! So happy to hear the team was quick and lovely to work with, thanks so much for the kind words! All the best, Tobias @ Frøya