Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,474 reviews
Froya OrganicsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Froya Organics (froyaorganics.com) has 10,474 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
10,474 approved reviews, newest moderated first
This is a great company! I sent a message to customer service at 4:02 pm and by 4:04 pm I had a reply! To say that that Ale was kind and helpful is an understatement! Great service and great company!
By Mandy K.
Response from Froya Organics· Sep 16, 2026
Wow Mandy, a 2 minute turnaround?! That's some quick work from Ale. So glad she was kind and helpful on top of the speed. Thank you for the great review! All the best, Tobias @ Frøya
It’s been a positive experience with customer support regarding an order I received that was incorrect. They worked quickly to get it resolved.
By Melissa J.
Response from Froya Organics· Sep 16, 2026
Hi Melissa! Sorry that order came out wrong, but glad our support team could get it resolved quickly for you. That's exactly what we want! All the best, Tobias @ Frøya
Great customer service!
By Erin
Response from Froya Organics· Sep 16, 2026
Hey Erin! Short and sweet, love it. Thanks so much for the shoutout! All the best, Tobias @ Frøya
I had a customer service request and Anjelika was on it super fast pleasant, and professional! I will be back!! Thank you 😊
By Wendy
Response from Froya Organics· Sep 16, 2026
Hey Wendy! Anjelika sounds like she nailed it, fast, pleasant, and professional all at once 🙌 So happy to hear you'll be back! All the best, Tobias @ Frøya
Do not buy from them. It is a subscription trap. They deduct from your credit card without your authorization and when confronted they say it is a subscription!
By aida M.
Response from Froya Organics· Aug 6, 2026
Hei Aida, We apologize for any inconveniences that this may have caused, our goal is to provide our community with the best experience possible. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics
Beware of this company. This company locks you into a subscription that sends you a new cream a month - that you didn’t order. They take your money from your account without asking first. When you tell them that you didn’t want it and that they are not allowed to take a payment without your approval, they say they have already sent it and that you will have to send it back for a refund. Which you will see with other reviews - doesn’t happen. I’m afraid this is a scam.
By JAQs
Response from Froya Organics· Aug 6, 2026
Hei JAQs, We apologize for any inconveniences that this may have caused, our goal is to provide our community with the best experience possible. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics
I had questions about the products and sent in inquiry. I received an email reply within 24 hours with answers to my question. I like the products. I was nervous bc of the negative reviews I had read but I have had nothing but good experiences with Froya.
By Flavorful
Response from Froya Organics· Sep 5, 2026
So glad we could get you those answers within a day! And I completely understand being nervous after reading mixed reviews, so it really means a lot that your own experience has been a good one. Thanks so much for giving us a shot and for sharing this! All the best, Tobias @ Frøya
The products are amazing and the customer service is excellent!!
By Tonia K.
Response from Froya Organics· Sep 5, 2026
Thanks so much, Tonia!! Love that both the products and the service are earning that excellent rating. Really appreciate you sharing this! All the best, Tobias @ Frøya
