Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,474 reviews
Froya OrganicsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
10,474 approved reviews, newest moderated first
Wonderful customer service. I missed a date in a reorder and they were able to help me greatly. I truly appreciate a company with real human beings providing customer service.
By Erica
Response from Froya Organics· Sep 4, 2026
Hey Erica! So glad we could help you out when you missed the reorder date. And yes, real humans through and through here, we think that matters. Thanks so much for the kind words! All the best, Tobias @ Frøya
Varinea was amazing. She addressed all my concerns. Froya Organics is the best skincare that I’ve used.
By Kimberley B.
Response from Froya Organics· Sep 4, 2026
Hey Kimberley! We love you too!! So glad Varinea could address all your concerns, and it means a lot to hear Frøya is the best skincare you've used. All the best, Tobias @ Frøya
Customer service is excellent.
By Yana B.
Response from Froya Organics· Sep 4, 2026
Thank you, Yana! All the best, Tobias @ Frøya
Once I placed my first order, I received an email with an offer for 10% off my first order. I emailed customer service and asked if they would honor the 10% off after my purchase was already made. I was instructed where to send the information and that it would be reviewed for a decision. I did that and very shortly thereafter I had already received a refund equaling a 10% off discount. This company walks the talk! Very kind, efficient, quick in responding, and honoring their offers, even after the fact. Rhonda G.
By Rhonda G.
Response from Froya Organics· Aug 22, 2026
Hey Rhonda! This absolutely made my day to read!! We always want to make things right for our customers, even after the sale is done, so hearing that the 10% off got sorted out for you so quickly is awesome. Thanks so much for giving us a shot and for taking the time to write this up. All the best, Tobias @ Frøya
Seit wann gibt es für Gesichtscremes ein Abo? Sehr unseriös und sagt mir eigentlich nur: diese Cremes sind so mies, dass sie niemand freiwillig ein zweites Mal kaufen würde, daher drehen wir den Kunden einfach ganz hinterhältig und nebenbei ein Abo an. Die Cremes sind SCHRECKLICH! Als hätte man pures Fett im Gesicht und noch dazu sieht man dann aus wie Donald Trump, GELB-ORANGE 😂 Was für ein Reinfall & Geldverschwendung! Finger weg ist mein Ratschlag! Die guten Bewertungen sind ganz offensichtlich Fake Bewertungen.
By Samira H.
Response from Froya Organics· Aug 24, 2026
Hallo Samira, Bitte denken Sie daran, dass wir Ihnen unter [email protected] bei allen Fragen und Anliegen gerne weiterhelfen. Unsere Abonnements sind optional und sollen Ihnen die Nutzung unserer Produkte so einfach wie möglich machen. Zusätzlich bieten wir Ihnen einige Vorteile, die wir auf unserer Website ausführlich erläutern. Wir senden Ihnen selbstverständlich Erinnerungen vor dem Versand Ihrer nächsten Bestellung, falls Sie Ihre Meinung ändern sollten. Im Kundenportal stehen Ihnen außerdem verschiedene Selbstbedienungsoptionen zur Verfügung. Ich habe versucht, Bestellungen unter dem Namen, der uns hier auf Trustpilot angezeigt wird, zu finden, leider ohne Erfolg. Wir würden uns sehr freuen, mehr über Ihre Erfahrungen zu erfahren und eine Lösung für Sie zu finden. Wenn Sie einverstanden sind, würde sich unser Kundenservice-Team gerne direkt mit Ihnen in Verbindung setzen, damit wir Ihre Anliegen besser verstehen und Ihnen helfen können. Wir sind ein Unternehmen, das ausschließlich mit Menschen arbeitet. Künstliche Intelligenz nutzen wir lediglich für unseren Chatbot auf der Website. Das eigentliche Gespräch findet intern statt, sobald wir die Gelegenheit haben, die Angelegenheit für unsere Gemeinschaft zu klären. Wir freuen uns darauf, mit Ihnen gemeinsam die bestmögliche Lösung zu finden. Mit freundlichen Grüßen, Frøya Organics
The communication was really great from froya, they assisted my request immediately.
By Amy P.
Response from Froya Organics· Aug 31, 2026
Hi Amy! So glad we could jump on your request immediately, that's exactly the kind of communication we aim for. Thank you for sharing! All the best, Tobias @ Frøya
I wish I could give no stars. I foolishly was pulled in by the Norwegian name and the word Arctic, but when I came to order, (I am English living in Spain) I kept getting the price in dollars so I was confused as to how much I was paying. I see that the vast majority of recommendations here are from the US. I am one of many Europeans and right thinking people from other nations around the world who are boycotting the US for obvious reasons.Not happy.
By Deborah M.
Response from Froya Organics· Aug 24, 2026
Hei Deborah, You can scroll down all the way to the bottom to change the country and the currency. I tried looking for orders under the name that we see here on Trustpilot but no luck, we are always available at [email protected] for anything that you may need. Kind regards, Frøya Organics
Fast, courteous, attentive Customer Service. I highly recommend this company and its products.
By Nora L.
Response from Froya Organics· Aug 31, 2026
Hi Nora! Thank you so much, fast, courteous and attentive is exactly what we strive for. Really appreciate the recommendation! All the best, Tobias @ Frøya
