Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,474 reviews
Froya OrganicsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Froya Organics (froyaorganics.com) has 10,474 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
10,474 approved reviews, newest moderated first
Ale was perfect—quick and courteous and kind, and solved my problem.
By Cynthia
Response from Froya Organics· Sep 2, 2026
Hey there! Ale really is great, so happy she got your problem solved quickly and kept things pleasant along the way. Thanks for the kind words! All the best, Tobias @ Frøya
Didn’t realise I had signed up to a subscription, didn’t like the products, they have charged me without my authorisation and have offered me a 15% discount. I don’t want them sent to me and I don’t want a discount. I want my money back and I want not to receive the next shipment! This is a marketing scam, stay away!!!!!
By Nicola M.
Response from Froya Organics· Sep 2, 2026
Hei Nicola, It is important to clarify that our subscriptions are opt in and are intended to make using our products a hassle-free experience complemented with some extra perks, which we clearly explain on our website. And most importantly, we DO send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics
Ale was very helpful, accommodating, and knowledgeable. They took great care of my needs and I’m glad to have worked with them.
By Shivani Rajan H.
Response from Froya Organics· Sep 2, 2026
Hei Shivani! Ale is honestly one of the best, so glad she was so accommodating and really took care of you. Thank you for sharing this!! All the best, Tobias @ Frøya
I had the most wonderful experience with Froyas customer service team. I had placed an order by accident which I hadn’t budgeted for that month and they were so quick to respond and remedy the situation and help get my refund going quickly. I do appreciate how kind and courteous Varinea was with their response. Thank you so much Froya ❤️ Nikki Mahouski-Cruz
By Nikki
Response from Froya Organics· Sep 2, 2026
Thank you so much for this, Nikki!! Accidental orders happen, and we always want to make it easy to sort those out and get your refund moving quickly, no stress about it. So glad Varinea was kind and courteous while helping you through it. Really appreciate you taking the time to write this. All the best, Tobias @ Frøya
Great customer service!
By jenn B.
Response from Froya Organics· Sep 2, 2026
Thanks so much, Jenn! Really appreciate you taking a second to share this. All the best, Tobias @ Frøya
I received a product that had a spray nozzle that did not work. I sent an email and within 24 hours I received a kind response and solution to my problem.
By Lisa R.
Response from Froya Organics· Sep 2, 2026
Hi Lisa, so sorry that nozzle gave you trouble, but really glad our team turned it around for you within a day. We always aim to get back to you fast when something's not right. Thanks for giving us the chance to fix it! All the best, Tobias @ Frøya
Highly recommend. I had an issue and needed the help of customer service who were fantastic. VN made the process very quick and easy. Would be glad to recommend. NK
By Nicky
Response from Froya Organics· Sep 2, 2026
Hey there! So happy VN made the whole process quick and easy for you. Thank you for recommending us, that really helps us out!! All the best, Tobias @ Frøya
The group was very understanding about my situation. They cared enough to refund me based on my experience not the standard time frame. They were fast and efficient.
By Kimberly S.
Response from Froya Organics· Sep 2, 2026
Hi Kimberly, thank you for sharing this. We always try to look at the person, not just the policy, so I'm glad the team took your situation into account and got that refund done quickly. All the best, Tobias @ Frøya
