I was hesitant to order from Frophe at…
I was hesitant to order from Frophe at first. My ring arrived on time and looks exactly as expected. The quality is pretty good, and the personalization makes it even more special.
By Nathan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
frophe is an jewelry manufacturer that offers fashionable and gorgeous personalized jewelry. We get professional team of designers to turn names and initials into lovely pieces of jewelry. Wide categories such as name necklaces, monogram chocker necklaces and family pendants come with good quality and competitive pricing via using of the latest jewelry making technology. Factory procedures are well organized to bring about efficient service delivery. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to satisfy all our clients.We are looking forward to see you on frophe.com enjoying our designs made with a lot of passion. Each piece can be personalized by choosing the name, initials ,lettering type, metal and stones to meet your personal sense of style.
Frophe (frophe.com) has 30 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
30 approved reviews, newest moderated first
I was hesitant to order from Frophe at first. My ring arrived on time and looks exactly as expected. The quality is pretty good, and the personalization makes it even more special.
By Nathan
I ordered a necklace for my friend's birthday, and it arrived a little later than I expected. It wasn't a major issue, but I'm always concerned about shipping times when shopping online, especially from sites I haven't used before.
By Todd M.
Absolutely ridiculous. Do not order from this company. It is one hundred percent scam. I paid 8 dollars extra to receive the item within 5 business days for someone’s birthday. It has been 13 days, and I have not received the item yet. Their delivery tracking site is also one big scam because it showed me that item should be here 6 days ago, but the screen and delivery information keeps changing. The company is in China and I had no choice but to dispute the claim today after 13 days. I have to wait for my bank and I ended up buying another gift
By daniel N.
This necklace is so cute and it seems really well-made. My daughter's acrylic one broke, but I think this one will last much longer. She's thrilled to have a necklace with her name on it.
By Ronnie H.
This business is very bad! They don't communicate with customers and don't answer emails, specially when you ask for refund. They are fake, deliver damaged product and steal you money. Return policy is a lie bcs when you try to return product, they just ignore you.
By Monika K.
A) This company is in China B) I paid $7.99 for 3-5 day, expedited shipping. I received the product 16 days after the order was made C) I asked 2x for a refund of the $7.99 and received no response and no refund D) The product was purported to be sterling silver. It is not.
By G I.
The necklace was fine. My issue is that I paid extra for 3-5 business day shipping so it would arrive a few days before Mother's Day. It arrived 13 days after I ordered it. 5 days after Mother's day. I asked for a refund of the express shipping, but the email just say, and I quote: "Your order has been delivered. Please check your inbox. Thank you."
By Don A.
I'm very happy with this purchase. It's a replica of my personalized necklace, and I was even complimented the first day I wore it!
By Tonya A.