Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
frophe is an jewelry manufacturer that offers fashionable and gorgeous personalized jewelry. We get professional team of designers to turn names and initials into lovely pieces of jewelry. Wide categories such as name necklaces, monogram chocker necklaces and family pendants come with good quality and competitive pricing via using of the latest jewelry making technology. Factory procedures are well organized to bring about efficient service delivery. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to satisfy all our clients.We are looking forward to see you on frophe.com enjoying our designs made with a lot of passion. Each piece can be personalized by choosing the name, initials ,lettering type, metal and stones to meet your personal sense of style.
Frophe (frophe.com) has 30 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
Showing 17 reviews with 1 star · Clear filters
I ordered a necklace back on the 07th May’26, on frophe.com . Over 2 months later and with numerous follow up emails, never received or heard from the supplier. Didn’t even received a tracking number to be able to keep track of the item, nothing. We really need to be vigilant and do our research first prior to purchasing online this days.
By Maciu B.
I haven’t received my purchase. Nobody trust this company
By Aziz T.
Oplichters, ze zouden het binnen 3 tot 5 dagen bezorgen zelfs er nog extra voor betaald en heb nu nog niks
By Lennard G.
1. Almost a month delivery time. 2. Product is not near to expectation. Names on necklace are not at all visible. 3. Overpriced considering quality. Overall, not satisfied at all. No more purchases from Frophe.
By Prasenjit R.
Response from Frophe· Dec 2, 2025
Thank you for your reply. Our after-sales customer service team will contact you as soon to address your issue.
Order took a LONG time to receive. They have a 30 day return policy, but it takes longer than 30 days to receive the order. Then, I had a serious allergic reaction to the metal in my necklace!! I made several attempts to get a refund or exchange and haven't received a return call or email. That was 3 weeks ago.
By Dominique D.
I ordered on May 2nd with expedited shipping. A week later, i still haven’t recovered any shipping or tracking numbers. When trying to contact customer service, it’s easier to find a Virgin in a house of ill repute!
By Bubba’s R.
Worst place to buy anything. No customer service. I paid extra for expedited shipping on Feb 4th and I have still not received my order. Save your time and money and avoid this garbage company.
By Fahad
Diese Seite ist absoluter Betrug. Ich habe eine Kette für meine Mutter und Großmutter zu Weihnachten bestellt. 1. Wurden bei beiden Bestellungen meine Adresse beim Versand falsch angegeben obwohl ich bei der Bestellung die richtige Adresse angegeben habe 2. Wenn man eine E-Mail an das Kundenservice schreibt bekommt man nicht einmal eine Antwort 3. Die Sendungsverfolgung ist auch nicht korrekt.
By Nicole B.
