Front SignsReviews of frontsigns.com

3520 Valhalla Dr, Burbank, California

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The Fair Hearing score

4.8/ 5

Excellent

622 reviews

Front Signs4.8Excellent

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About Front Signs

Front Signs is the largest sign shop in Burbank, California, with a comprehensive list of products and services. The company offers more than 30 types of tailored signage solutions for every occasion. Their services include everything from sign design and manufacturing to installation and beyond.

Front Signs (frontsigns.com) has 622 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: frontsigns.com
Website: frontsigns.com
Category: Print & Graphic Design
Location: Burbank, California
Listed on The Fair Hearing: 2026

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Oct 16, 2026

Do Not Hire Front Signs

I hired Front Signs in May 2026 for an exterior sign for a restaurant in Westlake Village and paid a 50% deposit of $2,884.62. Four months later I have no sign, and they are still holding onto all of my money and refusing to refund me the money I am owed. Before I placed the order, I asked their rep directly whether the sign would be acceptable to the City. He wrote back that he had prepared the quote "so that it aligns with Westlake village sign restrictions," and that the sign "shouldn't be an issue." I also asked, in writing and before paying anything, what the minimum deposit could be in case the City denied the request -- I said specifically that we did not want to spend 50% and then have the city deny it. Nobody told me that the permit and survey charges would be kept regardless of the outcome. They sent a credit card authorization form and took 50%. In August they told me the sign could not be permitted as designed, that it would require a master sign program modification by the property owner, and that Front Signs was "unable to help with this." I asked for a refund on August 7. On August 10 their rep agreed, with no conditions, and asked where to mail the check and who to make it out to. The check never arrived. When I followed up in September, I was told the refund had been reduced by $1,050 -- $700 for a permit that was never issued, and $350 for a site visit where their representative was at my property for only a few minutes. The deduction was decided internally in August. I was never told about it. The rep who made all of these promises no longer works there. I offered to pay a reasonable amount for the site visit. They refused, and told me they would send the bill to collections. My advice: get every representation about permits in writing, find out exactly what is refundable before you pay anything, and think hard before putting 50% down with this company but better never hire them!!!

By Edward B.

Response from Front Signs· Oct 20, 2026

Thank you for sharing your feedback. We take our customers’ concerns seriously and would like to clarify a few important points regarding this project. As outlined in our proposal, cancellation fees and charges for services rendered were applicable in the event the project could not proceed. These terms were disclosed in the proposal and were not hidden. Our company does not provide services free of charge, and we charged for the work and services performed throughout the process, including the applicable permitting-related work and site visit. While we understand your disappointment that the sign could not move forward as originally planned, our team invested time and resources into the project before the permitting limitations became clear. The fact that a project cannot ultimately proceed does not mean that the professional services already performed are provided at no cost. We understand that this was not the outcome you had hoped for, and we regret that the situation led to frustration. However, we believe it is important to distinguish between a project that cannot be completed due to permitting requirements and a company failing to provide services. We stand by our contractual terms and our decision to charge for the services rendered in accordance with the proposal. We remain committed to transparency, professional service, and fair business practices, and we appreciate the opportunity to clarify our position.