Frontier Natural ProductsReviews of frontiercoop.com

I recently ordered 17 different spices from Frontier Co-Op. Their selection and prices were great. I also got a 20% discount for being a new customer. They shipped immediately, and I received my order 2 days after I placed it. The order was well packed. Their website, emails, and jar labels deal only with spices. They don't push unrelated, offensive material as one of their competitors does.

Great product but HORRIBLE seller. Tracking shows the package was delivered several days earlier than expected & when I was not home but there is no delivery confirmation picture like UPS always has. The package was not at my door, not at either door to my building, not in my mailbox, not in the package room and not with my neighbors. This package was never delivered however the seller has refused to do anything about it and has stolen my money.

So, I purchased the Chinese 5 spice powder from Frontier Co-op from Amazon, and neither Frontier, nor Amazon will refund or credit my purchase. It arrived with a label on the bubble wrap, with a “Best by Jul 2008” date on it. (That is 17 years for those trying to do the math) past the expiration date. The following is a screen shot of the email from Frontier. Thank you for reaching out regarding a refund or replacement for a product you purchased on Amazon.com. As you purchased the product directly from Amazon or a 3rd party Amazon reseller and not Frontier, we are unable to offer you a refund, replacement or credit. Amazon food listings state “Non-returnable due to Food safety reasons” but if the item is damaged or defective, you can request a refund or replacement through “Your Orders” on Amazon. Simply provide them an image of the item and its defect within 30 days of delivery. Please don’t hesitate to let me know if you have further questions. I wish I could post the pictures, but this is all I can do

I found information their cinnamon contains lead. I emailed them, telling them about it and asked them for the report on organic crushed pepper I bought from them and I received the reply, that "they don't share this information". This is very suspicious, all the companies I asked for the reports like that, sent it to me with no problem. Regarding the cinnamon, they said "Frontier Co-op adheres to the New York State regulatory standards and the American Spice Trade Association's recommendations. The levels identified by Lead Safe Mama fall well below the industry's regulatory standards. ". Lead Safe Mama is a website that researches and checks on lead and other heavy metals present in different products.

This company sent a package of 5 items (all the same product), all 5 of which marked to expire about 1 week after I received them. Multiple attempts to reach out to customer service have yielded little more than pleasant telephone/email exchanges, although at one point someone asked for extensive photographic evidence (of a matter that was very straightforward to comprehend/verify), but I did comply immediately. I have yet to hear back after over 3 days. I was really reaching out to let them know that this was concerning to the point that it would affect how I would use their business in the future – but now that I see how their customer service works, I will not be a customer at all. PS - It is interesting to me that this company does not provide any responses to these consistently terrible reviews. Really says it all. Wish I'd looked here before giving them a shot.

Hi, Someone in charge of quality control needs to be aware of the following: When I opened a 1lb pack of their raspberry leaf tea (bought on Amazon) I found a bird feather. This is a health hazard! When I read other reviews there were additional horror stories such as a mouse tail, bugs, mold and garbage being found in the tea. I am beyond disgusted and will never buy from this company again. Hannah

The company isn't bad... it's just not as fair as I think it should be. I ordered seeds to sprout. The FAQs on the site do not tell you the seeds are distilled with heat. Basically the seeds are cooked to prevent mold and bacteria growth in their storage facility. I called to return the seeds. They charge a restocking fee and a return fee. Basically, you won't receive a refund for their lack of transparency. So... just because it states "organic" on their products doesn't mean their products have not been treated or processed.

Great products, incredibly disorganized. I ordered three items. They sent the package to the wrong state. I contacted Brenna Customer Service Representative Frontier Co-op 800-669-3275 She sent a new shipment and said she would sent the tracking number to me. Didn't sent the tracking number. I received the package but it contained only 2 of the 3 items. I contacted her again and she said all items were sent. Not only did she not see the second shipment order she sent me, she read the order that went to the wrong state. I contacted her saying she was looking at the wrong order shipment and also sent her a photo of the enclosed shipping order showing 2, not 3 items. From that point on she ignored me. I petitioned to remove my account.