Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
295 reviews
FrontSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/
Front (front.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 38 reviews with 1 star · Clear filters
Front is terrible. It lacks the basic functionality that Outlook provides. You are no longer able to pin or tag, use folders or find related emails at the click of a button. You have to be very careful with the "conversation" structure of Front if you deal with proprietary information. I am eager to get back to Outlook
By Mark W.
Once you quit a paid subscribtion (overpriced) you can´t login anymore. There is no free plan even for that. All is gone and now im being forced to pay a subscribtion, just to access front invoices, past emails and files. I´m happy to remove this Review, once i can login for free to access at least my mailing history and the files.
By Ivo M.
Greedy company as other have mentioned. We cancelled the service after 1 week of usage and removed all our users, the following month we were still charged $86. We have filed a dispute with our bank. Aside from that the software works, but you're prompted to upgrade to 'Enterprise' to access even some basic features. Poor customer support, and willing to charge you for nothing.
By Nath A.
Terrible customer service, I have been using this platform for a few months and still losing MANY messages from customers, (something I have never had to deal with while using alternative platforms) It seems that the most basic feature and the need to be able to get messages from your clients is too much to ask here. I have opened too many tickets and asked them to help me and have a zoom meeting or remote help - it is not something they even consider. DIS-recommendation.
By Nir K.
By far the worst and greediest company I've ever dealt with, after downsizing due to financial problems. They would give no leeway on a temporary reduction in payments. Our contract was originally for 7 but then grew to 34 members, when asking to downsize to the initial contact (no lower) they insisted we had another 2 quarterly payments before we could do so costing us an additional £8,000!! DO NOT TRUST THEM, THEY DO NOT CARE ABOUT YOUR BUSINESS ONLY HOW MUCH £££ THEY CAN GET FROM YOU!
By James C.
Horrid customer service. Bad business practices and a very average service at best if you don't count all the negatives. Not to mention their recent rampage of cancelling the services they provide with ZERO notice because they don't like the political views of the people who use their products. Great way to run a business, into the ground at least.
By Peter
I thought they could provide a decent service and then without warning they just stopped my email and caused damage to my company. Terrible way to do business, they can not be trusted in my opinion. An email service provider needs to be reliable and Front is not.
By Allen M.
Had a demo meeting arranged for yesterday - the rep cancelled 5 minutes before. Rearranged another call for 10am today and he hasn't called. Will be moving forward with a competitor who actually bothers to show up to the introductory meetings. It is a shame as this could have been a pretty big contract for Front.
By Peter
