Does the thing
We primarily use Front to easily co-draft e-mails and troubleshoot in the comments, which is all very easy to do.
By May
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/
Front (front.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 183 reviews with 5 stars · Clear filters
We primarily use Front to easily co-draft e-mails and troubleshoot in the comments, which is all very easy to do.
By May
Easy to use. Love leaving comments outside of the email threads, as well.
By Wendy
Really prefer it much more than Zendesk platform.
By Mit
I'm very happy with the product and customer service!
By Petya
Very easy to use!! Customer service is very fast and efficient which I really appreciate! It is also easy to collaborate with my colleagues to get a customer's issue resolved. I fully recommend Front to anybody :)
By Janette
The absolute best tool for email collaboration on the market. We could not scale our business without Front. It enables our teams to collaborate, share and organize our email operations seamlessly. We have been thrilled with Front and would highly recommend Front to anyone that is looking to enhance and elevate their team.
By Casey
Great platform
By Juan D.
Still very happy and satisfied to use FRONT APP every day at work. Very useful. But I still ask a solution to ba able to "un-invite" someone from a conversation he does not have any action more to do. Thx for your reply on this or if it can still be a improvement you can try.
By Magali