Great Customer service
Great Customer service, competitive rates, full service company!
By Steven
Response from Frisbi· Feb 17, 2021
Thank you so much for the review, Steven. We appreciate your feedback!
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
268 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2010, Frisbi, formerly known as First Choice Shipping, was founded on the belief that the complex world of expanding into Amazon's Global Markets should be made easy. To do that, Frisbi set out to create a single digital hub from which all services necessary to expand globally could be obtained. With expertise and solutions in small parcel shipping, tax registrations, importer of record, international returns, product compliances & customs clearance, Frisbi connects small business owners and eCommerce giants alike to the entire world, on their own terms.
Frisbi (frisbi.com) has 268 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
268 approved reviews, newest moderated first
Great Customer service, competitive rates, full service company!
By Steven
Response from Frisbi· Feb 17, 2021
Thank you so much for the review, Steven. We appreciate your feedback!
What the heck happened to my package? Why was it returned to the sender???
By Larissa
Response from Frisbi· Feb 26, 2021
Hi Larissa, we've been trying to investigate the shipment you created. If you may kindly email us the details and we'd gladly get a resolution or answer to your questions.
Always the best!!!
By Donna
Response from Frisbi· Feb 12, 2021
Hi, Donna. Thank you for your feedback. We appreciate the review and we will make sure to be consistent in providing the best services for you.
First Choice Shipping has allowed us to reduce our international air freight costs substantially and also allowed for an easier and quicker way to prepare shipments. Their support team has been very quick and responsive any time we've had questions. The shipping portal is a bit clunky and difficult to use in some instances but still works better than our previous methods.
By SS
Response from Frisbi· Feb 9, 2021
Thank you for the feedback, rest assured we are constantly looking for ways to improve our portal.
I am experiencing serious problems lately. And it is very disappointing for a long term customer
By Leonard
Response from Frisbi· Feb 8, 2021
Hi Leonard, it is with deepest regrets that you are having problems. Please be assured that we are working hard to provide optimum services for you and all our clients. You can be sure that that we are taking ownership of the products being shipped through us. We are working on being able to go through cross-countries ensuring that there will be no issues with parcels being shipped out.
Excellent customer service
By Arie
fast and easy service
By Apstone W.
Response from Frisbi· Feb 8, 2021
Hi, Apstone. Thank you for your feedback. We will be consistent with the service we provide.
Spam to the email. Ask to give the estimate and after that, they just continue texting me. Don't work with them better.
By Vitalii L.
Response from Frisbi· Feb 3, 2021
Hi Vitalii. Our goal is to make sure that clients' and customers' needs are met that's why we continue to make follow ups to confirm that you have what you needed. It is not our intention to spam your email. We value your feedback and will take this into consideration. There is no faster way for us to grow and to improve our processes but to listen to our clients. On a different note, in case you still need assistance with shipping, please do not hesitate to reach out to us and we would gladly accommodate your needs!