FrigidaireReviews of frigidaire.com

Purchase a dual washer dryer unit. After a few years, the machine had issues with the control board. A technical hired by frigidaire came to repair. After diagnosing, they indicate that it is a control board issue and it needs to be replaced. No problem. Parts order. After it arrives, another technical comes to install. THE MACHINE STILL DIDNT WORK! Another technical came out and identified that the part ordered was mistaken, it was the control board for dryer not the washer. They reordered the part and told me that due to their mistake i wont be charged. 3 weeks go by. No part. Call in, they give me the run around saying it will be in a few days. 4 Weeks go by no part. Call in, the rep tells me its on back order until 4 months! At this point, I have not had a working washer for 3 months and they want me to wait 4 more months. Forget that, just refund me the service charge. NOPE. THEY SAID THEY WON'T REFUND CUZ THEY DID WORK. WHAT WORK!? THEY DIDNT EVEN FIX THE MACHINE. Worst experience of my life. Never again.

We bought our freezer in March 2022, and it has not worked correctly since. We have been waiting for a repair and have been continually told the parts are on back order. I will never buy a Frigidaire product again. We spent more than a thousand dollars for a product that has never worked.

We bought two Frigidaire wall ovens 5 years ago and the heating element has burned through the bottom of the oven. It cannot be repaired and Frigidaire says bug off the warranty is over.

Frigidaire products are Great. Frigidaire customer service is JUNK!!!!!!!! They robot lie!! And smooth and happy. They say you are scheduled for a service appointment with one of their subcontractors but they do not contact their subcontractor and therefore the appointment never happens,,,,,every single time,, we've experienced. The subs say no one from Frigidaire contacted them or confirmed an appointment time.

Bought a refrigerator brand new and the door shelves broke within a week. Also it is cracking everywhere. Tried to leave a bad review but it wasn't aloud.

Please do not purchase any frigidaire appliances. I purchase a stove, refrigerator and a dishwasher. I had to call a service person to work on all of them. I purchase my stove on July 15, 2018 and the handle keeps falling off. As of June 13. 2020 this will make the 3rd or 4th time I need service on this stove. They did not keep their word about giving me a new stove. You can not reach customer service and they do not work on weekends. Sincerely B.F.

Refrigerator is only 3 MONTHS OLD & wasn't staying Cold,had it cranked all the way up. Lost food and WHO keeps food receipts after shopping ? So NO reimbursement! So far 2 different Repairmen from 2 different companies told us they don't have the equipment to fix and replace what's wrong with it. I have to keep calling Fridgedaire, BECAUSE they certainly don't call me back. A third repairman is due out next week. This has gone on for almost TWO months. I want it FIXED or a TOTAL Refund ! Went and bought a new GE ! IF they fix it,will keep in garage. But,that's a big IF !

Our brand new fridge in a brand new condo DIED WITHIN 6 MONTHS. It has been 2 months, we still cannot get our fridge replaced. I moved in to this brand new condo with all new appliances (FRIDGE, OVEN, MICROWAVE, AND DISHWASHER) all from Frigidaire. Our new fridge died in less 6 months, we lost our food and everything that was inside the fridge. As soon we realized that, I contacted my landlord who immediately contacted Frigidaire at 800-265-8352. They told us they will send a technician. After 2 weeks of waiting someone came in and told me your fridge has gone bad, call them (the Frigidaire people) again and tell them to replace your fridge. The technician said that he himself will send a report. The technician said that he has sent the report.. guess what the Frigidaire people said they did not receive it. We kept calling until they said that they received the report. The Frigidaire team said that they will have to another (A SECOND) technician... guess what after another 2 weeks !! same thing, the fridge needs to be replaced. Mind you, all this time we do not have a fridge. We kept calling, anytime you want to speak with customer service, you have to wait in line between 45 minutes to 1 hour 15 minutes. The customer service refused to pass through their supervisor. Every time we call there is another story. Over two weeks ago (Mid of May), we were told the problem has been resolved. Funny.. we still don't have a fridge. I called again last week beginning of June, they said we have the Brick, the customer agent (he said his name is Gen) gave me a wrong numbers (18669306279 & 18003602742) and told me to call The Brick. Both numbers took me to a different service. The lady was kind enough and told me to Google The brick number which I did. The Brick team told me they did not receive any confirmation from Frigidaire People. I called again today, June 7th, same thing. Take this number call them ... I told the customer agent that ITS not my JOB to CALL the Brick. He (customer agent) asked the Brick number I told him to Google it himself. In Summary, DO NOT BUY FRIGIDAIRE APPLIANCES. Not only it will die in less than a year, they will not repair or replace it for you if your appliances die. We still do not have a fridge - and it has been over 2 months. I do not know what to do anymore.