FrigidaireReviews of frigidaire.com

We purchased a new home in 2022, we moved into it September of 2022. It came with Frigidaire appliances…our Microwave sparked and almost caught our cabinets on fire. We have been waiting (4) months for a replacement. Same run a round…I DONOT recommend Frigidaire appliances…now our Frigidaire refrigerator is leaking water!!!!!!!!!! Stand by your products Frigidaire!!!! Not happy and I plan on blasting this everywhere I can.

Offering only one year standard warranty on a major appliance should be criminal. Dishwasher purchased in Jan 2021 had major issues after 13 months (seems convenient for them), and after repair lasted only another 14 months. I now have a beautiful and expensive piece of Frigidaire machinery heading to landfill and after purchasing a better-reviewed, half-price replacement. Obviously customer service is not able to help because they do not stand by their products outside of their pathetic warranty period.

PId 165 for new control board that they paid under warrant to put in and then they said “ it’s non reparable. Go buy a new one” after a year of 12 appointments. Didn’t offer me a discount or anything!!!

On January 9th 2023 we ordered a new cooktop and oven. After having it installed by our contractor the cook top didn't work. it turned on but no digital display showed just a red dash instead of numbers. They sent a repairman out two weeks later. It was the control assembly user interface part that wasn't working. The part was ordered on the 17th of February. It's now March 22nd. The part its still unavailable, after several phone calls with Frigidaire customer service I am trying to get a return authorization to get a replacement for the the broken cooktop. They just say to wait for the part. It could be a week, a month, a year?! I'm still arguing with them about this issue, but in the meantime I don't have a cook top. Just an oven. I would not recommend purchasing a Frigidaire product because if you have a problem they will not stand behind their product.

Every time I call I am on hold for an hr. Even though they do come out to get them on the phone is a disgrace. No one wants to waste an hr Of their time.

I just want to say Frigidaire has become the worst product out there I purchased a home with a brand new refrigerator which I have been in one year the side door container holders condiment holders cracked the shelving came apart the stove I purchased was a gas oven for burner fully loaded air fryer convection and I pulled it out of the box when ordered it and it didn't work I had to have a repairman come out and then it has not been 3 years and the oven igniter went out again before it was even used it went out so I just had to pay $175.46 to have it repaired and less than 3 years old are you kidding me ridiculously horrible I've always had Frigidaire before and they were good but not anymore

The Frigidaire refrigerator we purchased was delivered on January 11th 2023. It was for our basement as a backup. So we needed a model that would fit through our basement door. Hence our choice was limited to a few products. We chose the wrong one. By February 14th, just under 5 weeks later, our new Frigidaire had broken down. The repairman from the company servicing the manufacturer warranty said it was a sealed system failure and the appliance had to be replaced. He said his company would file a report with Frigidaire/Electrolux, but a week later they told me that I had to contact the company myself, they had been unable to get an acknowledgement from the firm. I discovered as a consumer, that Frigidaire seems impossible to reach either online or on the phone. I spent days trying to speak with someone only to experience endless telephone trees and dropped calls, (a number after waiting patiently for up to 40 minutes on hold). I called the US hot-line several times and while the agents were sympathetic, they transferred me back to the Canadian number and, you guessed it, those calls were dropped. I petitioned the salesman I had bought it from, he said the store could not help. I went repeatedly to the repair company, same result, though having serviced the machine they then said that I needed to provide them with the bill of sale. I sent it. Nothing. In desperation I went to the head office of the retailer in Montreal. Thankfully, and at last, someone took up my cause and with their help I finally got a replacement delivered on March 9th, almost a month later. I have my fingers crossed that this one does not fail as well. This was a sad episode in so many ways. Not only was it frustrating and time consuming, but a brand new refrigerator failed after only 5 weeks. I suspect it probably will end up in a dump. That is tragic for our environment and incredibly wasteful of resources. It is to weep.

frigidaire has the worst customer service and applicance doesn’t last than a year!!!!