FrigidaireReviews of frigidaire.com

DO NOT BUY FRIGIDAIRE!! We remodeled our kitchen 7 years ago, bought all new frigidaire appliances, looked beautiful! Oven went out after 3 years, they couldn't get the part, gave us our money back, when we went to buy another one the price had increased $200. Now that Oven went out too! So in 7 years we have had 2 stoves, 2nd one now out. 2 microwaves, ice maker quit working in the refrigerator, gears quit. We are old and retired, so I don't use the dishwasher, just wash dishes by hand, but I'm sure if I used it regularly it would probably have had to be replaced too!! I will never buy another frigidaire appliance!

I wish I could rate below a one to be honest. I am appalled that such a reputable company can offer such sheer incompetency. I have been without a fridge for over two weeks with no end in sight, and not a single service worker has been able to offer me a concrete reason or solution. DO NOT GET FRIGIDAIRE!!!

Stove broke (less than 2 years old - thanks for the "great" product, Frigidaire). I placed order at Frigidaire.com same day, delivery was promised in 4 days. Two weeks later after multiple calls they didn't even bother to ship it. Cancelled, went with KitchenAid. The worst appliance company I ever dealt with.

They don’t support their product. I bougt 5 year warranty and now they’re saying the part is not available to fix it and now they have stopped responding so waiting for BBB to resolve but I’ll never purchase from them again

I was sold an oven with Frigidaire knowing it had a gas leak and would need repair. One month after buying it I received a notice of gas leak on our model oven, and they would need to repair it. Why wasn't it recalled and fixed before they sold it so me a month before. I was sold a known broken and dangerous product. Six months later it is still not repaired (not for me trying to get it fixed), and I can't use it until it is repaired, due to the known gas leak and Frigidaire knowing people have been seriously hurt by the gas leak causing an explosion. What did I spend a lot of money on!?!

I am writing this to warn anyone considering buying a Frigidaire appliance. I have owned a Frigidaire Gas Range (Model: FGGH3047VFB) for nearly three years, and for the last 2.5 years, it has had a major defect: the front high-output burner burns and scorches our cooking utensils and pots on even the lowest settings. What is worse than a defective product is Frigidaire’s abysmal, broken customer service ecosystem. I have an extended warranty, yet dealing with their service department has been a living nightmare: Incompetent Diagnoses: Rather than checking internal mechanics like the valve calibrations or burner orifices, technicians have repeatedly offered lazy excuses. Most recently, they blamed our household gas pressure, despite the fact that our previous GE range worked perfectly for years and every other gas appliance in our home works flawlessly. Broken Repair Network: When I called customer service to demand a real resolution, they openly admitted that their in-house factory technicians are "unavailable for the foreseeable future." Their only solution is to continuously dispatch the exact same third-party repair company that previously showed up, talked to an internal rep on the phone, and left without doing a single thing to fix the stove. Zero Accountability: Frigidaire has absolutely no phone number, email, or department where a customer can escalate a chronic, unresolved issue. Frontline agents simply tell you they can do nothing but send the same failed technicians back to your house. Predatory Warranty Focus: While their repair department completely ghosts me and misses appointments, their sales department relentlessly calls and emails me to get me to renew my extended warranty. They care deeply about taking my money, but zero percent about whether my appliance actually works. My warranty is up for renewal in two days. Why would anyone pay for a warranty when the company openly admits they don't have the technicians to honor it? If you want a reliable appliance and a company that stands behind its work, stay far away from Frigidaire. They will take your money, leave you with a broken kitchen, and trap you in an endless loop of customer service dead-ends. If anyone from Frigidaire corporate actually reads this and wants to look up my extensive case file, my model is FGGH3047VFB and my serial number starts with VF2070XXXX. Contact me directly to resolve this.

Would be no stars if I could. New fridge and now will be three service calls and they do not know exactly what is wrong. They just ordered three electronic boards and I am responsible to let them know. Just a piece of garbage that should be replaced no question

Horrible service after the sale. They failed over and over again to fix my freezer.. now my food is spoiled! Frigidaire only pays $50.00 towards food spoilage. That doesn't cover any of my loss! Total Failure!! Be aware!!