FreshDirectReviews of freshdirect.com

My initial experience with FreshDirect was not great. When I tried to set up my account using my Apple Card as a payment method, the website continuously indicated that the ZIP code was incorrect. Two staff members, Hannah and Matthew, attempted to assist me, but some other employees were unhelpful and kept hanging up, which made it difficult for me to leave a positive rating. Eventually, I decided to use a different credit card but still encountered issues. My account was then flagged for investigation by the fraud team. I sent an email for assistance and was helped by a very nice representative named Victoria, who managed to reset my account so I could place my order. Despite all the problems I faced, I appreciated that my shopping basket never emptied, which was a positive aspect of my experience. It’s worth mentioning that FreshDirect does not accept Apple Pay cards. If I had been informed of this from the beginning, it would have made things easier. However, the good news is that I did receive my order along with a gift, so thank you, FreshDirect.

Fresh Direct charges more than any other company for every item, usually as much as $2.00 more per item. And they charge customers a $2.00 service fee per order on top of the $45 Delivery Pass charge. This company is ripping off their customers and has absolutely no shame about it.

SLOAN YOU SHILL, YOU SUCK AS CEO OF FRESH DIRECT, YOU SHOULD BE REPLACED, YOU RUINED OUR THANKSGIVING and we are sure many more families. WE HAVE ORDERED THANKSGIVING DINNER FOR YEARS, UPLOADS OF A $1200 an order, this year, many people have passed and two family members, one having stage 4 cancer, so a smaller order was placed only $300, none the less, this slew didn’t hire enough divers, so the order email was packed at 1pm, delivery due between 2-6pm, 2 items delivered out of 22 items,AT 1 AM to cancer patients! 20 items not delivered, the driver told us he picked up the order at 8:30pm, ABSOLUTELY DISGUSTING, OUR FAMILY OWNS MULTIPLE BUSINESSES THAT EMPLOYEE THOUSANDS OF PEOPLE, SLOAN EDDLESTON YOU ARE A HACK AND A DISGRACE

I'm reading the reviews and checking to make sure we're talking about the same company. I have gotten wonderful customer service from them. And if a product is missing or not as you wanted they correct it easily -- you can even do it yourself online or ask for a missing product to be delivered, although I've never done that last part. The prices are higher and so I shop elsewhere for some things. But the quality of produce and meats / poultry / fish is excellent and they carry lesser-known brands / specialty products I can't find in other places. Wish the prices were a bit lower, but very happy with my Fresh Direct service and have been a customer for about 10 years both in Brooklyn and on Long Island!

There is consistently an item or few missing from my order which I am getting charged for. Used to be good but no longer is and prices are high. I have to check in detail and every third delivery there is 1 or 2 things missing which I am getting charged for. Customer service does not seem to care. I will no longer be using this company.

I have been a loyal customer and have understood some past hiccups. They have been too frequent and today’s order to be delivered between 11-1 was delayed. On chat, she said I would get it at 2:20. I changed my appt from 2:30-3:30. NOW it is 3:40 and still no groceries. There are no available people on CHAT and 231 people on hold for customer service. NEVER AGAIN!

Avoid this company, they don’t care about their customers.

I've used Fresh Direct for a few years now. I got covid and had to quarantine so I started ordering groceries online. I was shocked to find that it cost the same for my groceries as my local food bazaar but the produce is much better. The delivery people are amazing! They carry it all to your door with grace and kindness. 10/10, would recommend.