FreshDirectReviews of freshdirect.com

I'm reading the reviews and checking to make sure we're talking about the same company. I have gotten wonderful customer service from them. And if a product is missing or not as you wanted they correct it easily -- you can even do it yourself online or ask for a missing product to be delivered, although I've never done that last part. The prices are higher and so I shop elsewhere for some things. But the quality of produce and meats / poultry / fish is excellent and they carry lesser-known brands / specialty products I can't find in other places. Wish the prices were a bit lower, but very happy with my Fresh Direct service and have been a customer for about 10 years both in Brooklyn and on Long Island!

Everything is Good or mostly - but for prices. • Being 🔗 of the more mature generation, it’s Strange to see the prices at times. Hopefully they can use there volume purchase advantage to lower the prices to US - More Often Soon. • I take the 1st 🥇 Delivery Slot 🚚 📦 on a week day or Sundays. 6AM to 8AM 🕗 and that works like clock work for me! I have ordered a few times now and I am satisfied. • Their customer service works for me too - but then and again I am an early riser - so as they say the early bird catches the worms. • But then on the flip side the early fishes to feed get hooked too.👍🏽🙏✅🌈

I was a weekly FreshDirect customer starting in 2010 up until about 2 years ago. Now I just order sporatically from them if there is something they carry I can't find elsewhere. I literally just got an order from them with just 6 of the 30 items I ordered. Just 6! After calling their customer service and getting mediocre service I am done. I spent over $200 with them and they best they can offer is a scripted apology and a delivery window tomorrow for the missing items tomorrow? What about dinner tonight? I am already paying a premium for there groceries compared to other delivery services and now I will be ordering dinner tonight too because of all the missing items. Literally all of there delivery competitors do it better. Even my local grocery delivers more reliably. It seems that FreshDirect has been moving toward specialty items but in NYC specialty is not that hard to come by. Why order from them at all? Edit 07/06/23: Since my writing of this review Fresh Direct reached out to remedy the situation that actually had gotten worse before it got better. That said, I was happy with the fix they provided. The other customer service representatives I spoke with after the fact were definitely more helpful and took their job seriously.