FreestyleXtreme USAReviews of freestylextreme.com

Response from FreestyleXtreme USA· Nov 1, 2017

Hi Parker, We're so sorry the courier lost your order, it's honestly so annoying when a delivery partner lets us down like this, fortunately it's a very rare occurence but of course ideally it should not happen at all. I'm very sorry for the inconvience this may have caused. As you know unfortunately the shoes you wanted were both sold out so you took a full refund on both ordered items. I see you also ordered a Globe backpack so I will get one sent to you free of charge with one of our little goody packs - a goodwill gesture from FreestyleXtreme. Kind regards, Karen

Response from FreestyleXtreme USA· Nov 2, 2017

Hi Betsy, Thanks for your feedback and the honesty. We take this very seriously and I can assure you that future correspondence will be up to scratch, we want to make sure that our customers can resolve their request with us as quick as humanly possible, so this won't happen again. I'm glad to see that you're still happy with your overall experience and we'll make sure you get a little something in the post for the caused inconvenience. Have a great rest of the day and looking forward to having you with us again soon. Best regards, Freestylextreme