The personnel were great to work with
The personnel were great to work with. But, the rates and charges are more than outrageous. They wanted $10,000 in loan fees.
By James
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one.Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs.By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish.Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
FreeRateUpdate.com (freerateupdate.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
756 approved reviews, newest moderated first
The personnel were great to work with. But, the rates and charges are more than outrageous. They wanted $10,000 in loan fees.
By James
I’d like to recognize Mr. Bryan Coil for his upmost professionalism, honest and thorough on explaining the refinance process. I received many calls from lenders, but because Bryan Coil superseded my expectations, I chose to go with Cardinal Financial. Thank you
By George
Had a very poor experience with Cardinal Financial. Their agent, Colin, used very high pressure tactics. He told me I had to pay for an appraisal before they would give me a rate lock. Out of 5 companies that I got quotes from he was the only one that told me that. He got really offended and was a bit petty when I told him I was going to use a different company. They did refund my appraisal fee without too much headache, but overall I had a bad experience.
By Michael
I tried dealing with some other financial offers, but they were slow and required a ridiculous amount of paper. I am staying with Quicken.
By Thomas M.
HORRIBLE HORRIBLE LEADS! DON'T WASTE YOUR TIME WITH THIS GARBAGE!
By Ray A.
easy and smooth process
By William
Absolutely Great so far! Very knowledgeable staff and easy to work with!! I am only 1.5 weeks into the process, but I am impressed so far.
By K. S.
I was told one thing by the loan officer and did exactly the opposite and my loan went from no cost except for the appraisal to $9500 in closing costs
By Henrique V.