Great service
Great service
By Felix
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one.Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs.By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish.Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
FreeRateUpdate.com (freerateupdate.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
756 approved reviews, newest moderated first
Great service
By Felix
Sent a bogus text implying they were my loan provider with a rate reduction, and as soon as i clicked to get the information i was bombarded with 30 solicitations from other lenders. most of which tried to say my existing loan in process was a scam, or not real. you need to list that this is a solicitation for a loan... not an update on a rate change. you suck!
By Mike
Documentation I signed electronically was changed from what I signed. Showed I chose to remain unlocked after we supposedly locked. Also old loan estimates were what I was asked to sign rather than current offer. What good is an electronic signatures if they can change the document behind it. Is that even legal. I bet not!
By James
Nothing but pure honest respect
By Larry
The C process is not complete yet so to early to report. So far excellent service by my loan officer Holly.
By William
The customer service I received was excellent. The lending officer and the loan processor were both informative, professional, and very helpful aiding me in collecting the documents needed to process the loan.
By Peggy
Working Witt Andrew and Jordan has been 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 and working hard to accomplish what I needed done . Thanks to all
By Hannah G.
They are easy to talk to. They answer all questions I had. Thank you Pat Hoffman
By Patricia