This is an extremely professional company.
My experience with this company has been excellent - quick responses and very helpful.
By Mary
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,170 reviews
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Free My Paws helps to improve the life of individuals with disabilities by providing premium customized identification products that help them to enjoy hassle free companionship of their Service Dogs, Emotional Support Animals or Therapy Animals.
Free My Paws (freemypaws.com) has 1,170 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 1,037 reviews with 5 stars · Clear filters
My experience with this company has been excellent - quick responses and very helpful.
By Mary
Exactly was I was expecting--easy emotional support animal letter that was accepted by my apartment complex.
By Customer
Jared was very knowledgeable, helpful & efficient. He was a pleasure to work with.
By Priority S.
I purchased a package for a Christmas present and was concerned it would not arrive on time. I called in and left a message to return my call. I received a call in a very timely manner. The gentleman I spoke to was friendly, kind and very responsive to my questions. It was a pleasure doing business with Free My Paws and I would highly recommend them for anyone thinking about certifying their four legged family member!
By Kristen
I had trouble at first on the new site to renew my pet's ID for the year 2016. I was not able to find the previous year of 2015 information to use.. Only the 2013 ID showed...also the new ID came in the mail with my address on it and I am moving February 1 and for flying purpose the address needs to match flight information...BUY...your customer service stepped in and helped me and replaced the ID card immediately...I appreciated that and have referred several friends to your site in previous years because of the customer service if they have any questions...Carol Huston
By Carol Huston - P.
Very easy and very organized
By James
5 stars for sure. I would buy from them anytime I need anything for my service dog Gracie , my 7 pound Maltese.
By Barbara H.
I've taken my Finn everywhere and this just makes it a lot better!! Thanks again to free my paws for all your hard work and your love for dogs!!!
By Priority S.