Fraser EnginesReviews of fraserengineco.com

Just rating company a 1 because of bad service concerning Paul. I purchased an engine for my sons H3 and after year or so, was told it had a bent rod. So that was replaced after telling Paul we would call BBB for not wanting to pay garage and taking his good ole time. Now garage tells us the engine is only running on 4 cylinders instead of the 5. Garage needs Pauls' approval to continue the work and he wont return calls and it has been 3 weeks. Costing my son rental car expense. What has to be done? Paid extra for 7 yr warranty and they gladly took that money! Now we would like some decent service.

Called frazer for replacement engine in my ram 3500 diesel. Bad communication with someone who said he was Dave Frazer. He at one point said, "am I going to have a problem with you?" I should have ran from that company right there. But my wife insisted we give the credit card number and order up the rebuild since we were told there were only 4 rebuild able blocks in stock and ours would be the next one built, should be to you in 5 to 7 days. I contacted them after a few days in my waiting time for the engine, I requested information on what comes with the engine and about the warranty. They sent my a pic of a rebuilt cummins engine like mine. It showed from timing cover, oil pan, water pump, harmonic balancer, and valve cover. They stated the warranty is 5 years/100000 miles. When my engine arrived it came in a plastic bag and exposed to the elements. There were no valve cover, rocker box, harmonic balancer on the engine. The paperwork stated a 1 year unlimited mile warranty. To top it off, the engine never came from Texas as we were told but came out of minnesota. And the engine builder is Revival not Frazer. I called Revival engine rebuild ERS. They had no knowledge of a Frazer employed by them. Revival said THEY were the largest rebuilder in the US, not Frazer. I don't believe Frazer builds diesel engines, they have very little product knowledge about them at the very least. I finally got my $1000 core charge back from frazer, hence this post. About the warranty, well I guess I will just have to see if Revival would honor it since it was their engine.

Just a Few Months ago We Got a Reman engine foe a 2007 RAV4. So Far We are very Happy with the whole process from ordered to the refund of the Core. Thanks Wayne & Linda Davis Greensboro NC

I purchased a engine from Fraser thru the website. Easy transaction, quick delivery, and what a great engine. My Charger runs amazing again. I'm back on the site ordering a transmission now. Can't wait until I receive and have it installed.

Called today 9/11/2020 again after getting a run-around about two valve-3 valve engine. That they said they couldn't tell from the previous call. Wasted two days and the previous guy said he couldn't tell from my VIN? So talked to this guy John who said he is the owner? After going thru what I want to order a 4.6 engine with gold option, he said he had to add a mandatory $99 fuel charge because of the weight? First I have heard of this in three different calls to explain the charges. So I guess I'm fine and tell him I want to use the $100 coupon and he then tells me that by check or bank transfer. He says its right on the coupon, just not exactly as he said, it says e-check which probably has no charge back protections. So i ask to speak to the Owner, and he says hes the owner and he will pray for me? This deal got bad with all the additional charges and they even charge for the core upfront and make you prove return. Also the $99 fuel charge is just another fee as most trucking companies charge flat rates. The BS to take away protections of after sale for chargeback is unheard of today in this business, so if you do decide to do business here be wary and make sure its all in writing. PS after posting this review on this site and others I got a text from 586-804-7612 that was run by someone at Fraser engines that reveled all of my bio and address. I will file a police report concerning this matter and will document to other sites

I’d like to say I was happy how they make it convenient to order an engine. Delivery was fairly quick and so far happy with engine. It’s a different story getting core refund or even status of the refund. Not only did they immediately quit chatting with me when I requested a core refund status the one person that can answer that question is conveniently out of the office. Completely unprofessional on refund end. They take your money right away but after four weeks of requesting refund status I know nothing. I filled out several “Core return tracking” forms with no response. Been told several times that a Fraser Rep will call me. Finally got ahold of Nicolette. She told me engine has been lost, she said they were going to still refund last Wednesday. 5 days later still haven’t seen a core credit. After several attempts I finally got ahold of Nicolette, now it seems they found the engine but they need all week to check it in. Day 40 and still waiting. FYI, don’t waste your time filling out their core tracking form. I filled it out twice and have never recieved a phone call or email update. It’s simple to get ahold of someone at Fraser when your making a purchase but it’s almost impossible after you’ve made a purchase. All you get is a telemarketing agency that takes your message and passes it on ( you would hope, hard to say if they do since they never call back). It’s nothing like when making a purchase. There on it when they’re after your money but they sure don’t want to cough up that core fee. Day 42 sent text with no response. Day 43 got ahold of Fraser’s call site which never knows anything. They just tell you they’ll pass the message on. So here we are over 6 weeks since I called for core pick up and still don’t know anything.