Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
118 reviews
Frank Rowe & SonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Frank Rowe & Son (frankroweandson.com) has 118 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
118 approved reviews, newest moderated first
Very fast shipping! Only place that had a heavy duty pole in stock and they got it right to me
By Valued C.
Response from Frank Rowe & Son· Nov 19, 2022
Thank you for taking the time to review us. We truly appreciate your business! Thank you for being a Frank Rowe & Son customer!
Seemless and very quick ship
By Valued C.
Response from Frank Rowe & Son· Nov 14, 2022
We ♥ hearing this! Thank you so much for taking the time to review us! Thank you for being a Frank Rowe & Son customer, we really appreciate your business!
The price was right, and it arrived the next day
By Valued C.
Response from Frank Rowe & Son· Nov 14, 2022
This is fantastic to hear, thank you for sharing! Thank you for being a Frank Rowe & Son customer, we really appreciate your business!
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs that are hard to tell apart. Very unhappy. Was told when I called they were getting rid of the old ones before they would actually get the colored ones advertised. NEW UPDATE!!! I was called today by a very helpful representative who apologized for the mishap & without any prompting replaced the wrong items & made my order correct! It’s so nice to see this is a business that cares about their patrons. I will continue to happily buy here as I know they will make sure I get what I expected. Thank you Frank Rowe & Son
By Valued C.
Response from Frank Rowe & Son· Nov 9, 2022
Thank you for bringing this to our attention. I am so sorry for your most recent interactions with us. We never want a customer to walk away feeling like we didn't do enough to come up with a solution for them. I was able to find some color coded ones at our sister company that will be shipped out to you free of charge. We did have a supervisor call to discuss this with you and they had to leave a message. Again, thank you for bringing this to our attention. Your feedback is essential in helping us improve. We appreciate you and thank you for being a Frank Rowe & Son customer.
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with an order thay got messed up because of PayPal when my backordered items were ready to ship. Called them and they helped me sort it out and I made an even bigger order than just what it was initially supposed to be haha.
By Krissi S.
Response from Frank Rowe & Son· Nov 7, 2022
We ♥ having you a our customer :)! Thank you for taking the time to review us, we really appreciate it. We are happy to help any time there's an issue, thank you for bringing this to our attention. Thank you for being a Frank Rowe & Son customer, we truly appreciate your business.
Everything has good
By Elizabeth C.
Response from Frank Rowe & Son· Jul 14, 2022
Great! Thank you for your business!
