Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
21,779 reviews
FragranceXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
21,779 approved reviews, newest moderated first
Fairly good price. Could be better with today's economy.
By Bruce
Response from FragranceX· Oct 6, 2026
Hi Bruce! Thank you for your feedback! We’re glad you found our prices reasonable, and we truly appreciate you sharing your thoughts with us. ⭐ We hope to continue providing great value and selection!
My experience from ordering to delivery was very pleasant and easy. The scents are real and exactly what I ordered not to mention the pricing was awesome. I will order again.
By Andrea D.
Response from FragranceX· Oct 6, 2026
Hi Andrea! Thank you for your wonderful review! We’re thrilled that your experience from ordering through delivery was smooth and that you were pleased with the fragrance, pricing, and authenticity. 💫 We look forward to serving you again!
Prices, Quick Shipping however would enjoy samples of other similar to try...
By Angela P.
Response from FragranceX· Oct 6, 2026
Hi Angela! Thank you for your feedback! We’re glad you’re enjoying our prices and quick shipping. We appreciate your suggestion regarding samples and always value hearing what our customers would like to see. ✨ Thank you for choosing FragranceX.com!
Did not receive my ordered and was still charged
By Kristine R.
Response from FragranceX· Oct 6, 2026
Hi Kristine! We’re sorry that you did not receive your order. Our records show that the shipping address entered on the order was incorrect. 📦 As a customer, you have three opportunities to verify the shipping address: during checkout before payment, immediately after completing the order, and in the order confirmation email sent after the purchase. We encourage you to review these details carefully when placing future orders. We hope to have the opportunity to provide you with a better experience in the future.
What a great selection that includes oldies, newbies, freshies, bangers, sleepers, so many hidden gems. When something was unavailable you've gone out of your way to accommodate me, always with kindness. You give customers many reasons to return. Thank you!
By H_Chap
Response from FragranceX· Oct 6, 2026
Hi H_Chap! Thank you for such a wonderful review! We’re thrilled that our selection and customer service have given you so many reasons to return, and we’re especially glad we could help when something was unavailable. ⭐ We truly appreciate your continued support!
I recently placed an order last week. I should have my order by now. I have reached out and all I kept being told was it was shipped. Well upon me contacting USPS myself today. It stayed they haven’t received any items. With this being said the rep emailed and stated oh we can’t create a label and not ship. Yes you can create a label in your warehouse and not take it to the post office. USPS has no reason to lie if they received a package or not.
By Melissa G.
Response from FragranceX· Oct 6, 2026
Hi Melissa! We’re sorry for the frustration caused by the delay and the conflicting information regarding the USPS status. We understand your concern, especially when USPS indicated that the package had not yet been received. 🚚 Please contact us by email, phone, live chat, or WhatsApp so our team can review the shipment status and assist you further.
Me Encanta las fragancias son de excelente calidad los recomiendo mucho
By Wendy
Response from FragranceX· Oct 6, 2026
Hola Wendy! ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que te encantan nuestras fragancias y que estás satisfecha con su excelente calidad. 💫 ¡Agradecemos mucho tu recomendación y esperamos atenderte nuevamente!
Bottle arrived empty leaked out inside the box. I submitted photos and video to customer service and they refused a refund or return request despite evidence I provided. Their reasoning was because the box and bottle were intact and the box was dried in the video. Well, I never claimed the bottle was broken—the cap was defective and leaked out during transit. And the box was dry because they asked for the video days later—yes the box will be dry by then. So in the end I paid $170 for a defective product that leaked out and left with no remedy for my issue. Fragrance X is the worst computer service. I was forced to submit a dispute claim with my credit card. Do not buy from them
By Maxwell D.
Response from FragranceX· Oct 6, 2026
Hi Maxwell! We’re truly sorry to hear about your experience with the leaking fragrance and understand why you were disappointed with the resolution. We appreciate you taking the time to explain what happened and provide the requested evidence. 📦 Please contact us by email, phone, live chat, or WhatsApp so our team can review your case and see how we can assist you further.
