Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
21,779 reviews
FragranceXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 2,297 reviews with 1 star · Clear filters
There was a missing item in my order. I was told the "weight" matched the items. Even though I told them the the box had been tampered with and supplied "proof" they still refused to refund or replace the missing item. Beware of this company.
By shahid S.
BS service cause it’s a big coinsidence that my 2 expensive perfumes that I order got lost😡😡
By Jose B.
Response from FragranceX· Oct 23, 2026
Hi Jose! We’re truly sorry for the frustration and concern caused by your missing order, especially when it contained two expensive fragrances. We understand how upsetting this situation must be, and we sincerely apologize for the experience. We’d appreciate the opportunity to investigate what happened and help you with the next steps. Please contact [email protected] or call 1-888-557-3738. For international assistance, you can reach us at 001-718-482-6970. Our customer service team is ready to help.
Hi bought 6 bottles of perfume/aftershave, May 2026, costing $244.00 , happy with all so far, then Elizabeth Arden RED DOOR spray nozzle just stopped spraying so left with over half a bottle of the perfume I cannot use, contacted FRAGRANCE X CUSTOMER SERVICES AND THEY JUST SAID SORRY BUT YOU HAVE GONE OVER THE 30 DAY RETURNS, IM SORRY WHAT , HOW MANY PEOPLE USE PERFUMES/AFTERSHAVES WITHIN 30 DAYS ANYWAY ? BUT ITS NOT ABOUT THAT, ITS ABOUT FAULTY FAULTY FAULTY PRODUCTS THATYOUR COMPANY FRAGRANCE X IS SELLING AND THEN NOT BEING RESPONSIBLE , YOUR SPRAY NOZZLE HAS STOPPED WORKING DERRRRRRRRRRRR IS THIS MY FAULT OR IS THIS YOUR FAULT, MMMMMMMMM LET ME THINK A WHILE, I HAVE BOUGHT FROM YOUR COMPANY FOR YRS, DO YOU WANT TO KEEP LOYAL CUSTOMERS OR ARE WE TOO MUCH TROUBLE WHEN ANYTHING GOES PAST THE 30 DAY, I WOULD LOVE JUST ONE OF YOU TO GO TO YOUR LINE MANAGERS AND SAY THIS IS NOT ACCEPTABLE CLEARLY A FAULTY SPARY NOZZLE IS NOT HER FAULT SHES NOT THE ONLY COMPLAINT RE THIS IT IS OUR COMPANIES FAULT .........................NO I WOULDN'T THINK ONE OF YOU WOULD HAVE THE ................................................. TO DO OR SAY THE RIGHT THING, I AM NOT GOING TO ORDER FROM YOU AGAIN AFTER YRS OF DOING SO, I WILL BE GOING ON SOCIAL MEDIA AND TELLING MY FAMILY & FRIENDS TO DO THE SAME AND SPREAD THE WORD, THE PERFUME BOTTLE WAS ONLY AROUND $35.00 BUT ITS THE PRINCIPLE THAT YOUR COMPANY FRAGRANCE X JUST STOP CARING ABOUT YOUR LOYAL CUSTOMERS AFTER 30 DAYS, please do not bother replying with the usual. empty words that....... we are sosorry blah blah blah response as I find this more embarrasing for your FragranceX company than myself actually getting a new btl or refund, Sam
By S W.
Response from FragranceX· Oct 22, 2026
Hi Sam! We're genuinely sorry for the frustration and disappointment you've experienced with your Elizabeth Arden Red Door spray nozzle, especially after being a loyal customer for years. We understand that a bottle with a faulty sprayer can leave you unable to use a significant amount of the product, and we recognize that this is about more than the cost of the perfume. It's about feeling valued and receiving the support you deserve. We understand your concerns about the 30 day return policy, and we're sorry our previous response left you feeling dismissed. We would appreciate the opportunity to review your experience further. Please contact us at [email protected] or call 1-888-557-3738. International customers can reach us at 001-718-482-6970. Our customer service team would welcome the opportunity to look into your concerns. We sincerely regret that we've let you down and appreciate the time you spent sharing your feedback with us.
This is another bad review about the bad service of fragancex, I call customer service and like most of the time the service is down, let me know if you guys need my third bad review, it insane make a business with “company “
By Onassis
Response from FragranceX· Oct 22, 2026
Hi Onassis! We're very sorry to hear about your repeated frustrating experiences with our customer service team. We understand how disappointing it is when you're trying to get assistance and cannot reach someone, especially when you've already experienced problems before. Your concerns deserve attention, and we're sorry we've left you feeling this way. Please reach out to us at [email protected] or call 1-888-557-3738. If you're calling internationally, you can reach us at 001-718-482-6970. We'd appreciate the opportunity to review your experience and help address your concerns. We're truly sorry for the inconvenience and hope you'll give us another opportunity to provide the support you deserve.
Creo que no es original pues su fragancia no dura nada
By Victor G.
Response from FragranceX· Oct 22, 2026
Hola Victor! Lamentamos que la fragancia no haya cumplido con tus expectativas y que su duración te haya hecho dudar de su autenticidad. Entendemos lo importante que es recibir un perfume que ofrezca la experiencia que esperas. En FragranceX.com nos comprometemos a ofrecer productos auténticos y originales, y nos gustaría tener la oportunidad de revisar tus inquietudes. Por favor, comunícate con nuestro equipo de atención al cliente a [email protected] o al 1-888-557-3738. Si llamas desde el extranjero, puedes comunicarte al 001-718-482-6970. Estaremos encantados de ayudarte a revisar lo sucedido. Lamentamos la decepción y agradecemos que nos hayas compartido tu experiencia.
The product (JOY) is advertised as “Perfume” but is nothing more than water with a hint of fragrance that immediately disipates.
By Carol
Response from FragranceX· Oct 22, 2026
Hi Carol! We're very sorry to hear that your JOY fragrance didn't meet your expectations. We understand how disappointing it is when a perfume seems to fade much sooner than expected, especially when you're anticipating a lasting scent. We take concerns about fragrance performance seriously and would appreciate the opportunity to learn more about your experience. Please contact us at [email protected] or call 1-888-557-3738. International customers can reach us at 001-718-482-6970. Our customer service team will be happy to assist you. We apologize for the disappointment and appreciate you bringing this to our attention.
DO NOT ORDER FROM HERE. I received a faulty item and they literally refuse to refund me. I cannot spray the bottle and therefore I cannot use what I have paid for! They offered me $5 after the product cost a lot more and when I ask for a return label they ask me to pay for it! So I am expected to pay for shipping here to my home and pay for shipping to return when THEY send me a faulty item?! My first time ordering from this company and it will be my last!
By MG
Response from FragranceX· Oct 20, 2026
Hi there! We’re truly sorry for the frustration and disappointment this experience has caused. Receiving a faulty item is unacceptable, and we understand why you’re upset about being asked to pay return shipping when the product arrived unusable. We’d appreciate the opportunity to review your case and help find a fair resolution. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can look into this further and assist you. We sincerely apologize for letting you down.
Sample sizes were great for me that's why I ordered. I've had Cashmere Mist many times but to be honest yours smelled nothing like it, so I will be returning my 2 orders.
By Kristin H.
Response from FragranceX· Oct 20, 2026
Hi Kristin! We’re sorry to hear that the Cashmere Mist samples did not smell as you expected, especially since you’re familiar with this fragrance. We understand how disappointing it is when a scent doesn’t match your previous experience. Please reach out to our customer service team at [email protected] or 1-888-557-3738. We’d appreciate the opportunity to review your concerns and help with your return questions.
