Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
21,779 reviews
FragranceXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
21,779 approved reviews, newest moderated first
easy to order and all products were as advertised no fakes
By LOUIS S.
Response from FragranceX· Jan 21, 2026
Hi Louis! We are happy to hear that ordering was easy and that everything arrived exactly as advertised from FragranceX.com ⭐ Thank you for sharing your experience and for trusting us with your purchase. We truly appreciate your support and look forward to serving you again!
authentic, quality products every time! Timely delivery too!!
By Ruby
Response from FragranceX· Jan 21, 2026
Hi Ruby! We are so happy to hear that you continue to receive authentic, quality products with timely delivery from FragranceX.com ⭐ Your trust and positive feedback truly mean a lot to us. Thank you for choosing us!
The product was awesome. There was so many for a great price. I've bought so many gifts for my family. Much appreciated.
By Marlene C.
Response from FragranceX· Jan 21, 2026
Hi Marlene! We are thrilled to hear that you loved the products and found such great value while shopping with FragranceX.com 🌸 It is wonderful to know they made such perfect gifts for your family, and we truly appreciate your kind words. Thank you so much for your support!
All items were received. Packaging was done well. Items were received intact
By Andrea G.
Response from FragranceX· Jan 21, 2026
Hi Andrea! We are happy to hear that all items arrived safely, well packaged, and in perfect condition from FragranceX.com 📦 Thank you for taking the time to share your experience with us. We truly appreciate your support and look forward to serving you again!
I was charged additional $ 8.67 AUD for international transaction. The prices were listed in AUD and I didn't expect this additional charge. Probably better to buy with local Australia business and avoid additional charges
By Reshmee G.
Response from FragranceX· Jan 19, 2026
Hello Reshmee, Thank you for contacting FragranceX.com! As we are a US based company, please note that all charges and refunds are posted in United States Dollars (USD). For your convenience prices are shown in many currencies on our website, with an estimation total amount. When an order is placed, the charge is processed in USD and your financial institution will then convert it to your native currency. If you have any questions about the exchange rate or exchange rate fees, please contact your bank directly.
I purchased creed aftershave for a Christmas present for my husband, it was delivered on the 4th December 2025, it cost £360, although it was very expensive, I thought he would love this present, after opening it on Christmas day, the nossle was very flimsy, the box was like paper, he sprayed it, right away he asked where it came from? I told him it was from fragrance x, he knew immediately it was a fake, I agreed with him as there was hardly any smell to it, I became very upset, I decided to contact fragrance x by email, they immediately refused to exchange or refund my money as it had gone over the 30 day rule for refunds or returns, I told them I only realised there was a problem with this aftershave on Christmas day. Also explained that people dont open the box when they receive the item, obviously not knowing it was a fake? I have received another email today after explaining the above but they do not want to know, I am disgusted by their handling of my complaint
By Mr R.
Response from FragranceX· Jan 19, 2026
Hello William, Thank you for reaching out and for taking the time to explain your experience. We understand how disappointing this situation must be, especially given that the item was intended as a Christmas gift. After carefully reviewing the details provided, we regret to inform you that we are unable to locate this order in our system using the information available. At this time, we are not showing any matching order records associated with FragranceX.com. To allow us to investigate further, we kindly ask that you provide the order number, the email address used at checkout, and any proof of purchase or confirmation you may have received at the time of ordering. Once this information is received, we will be happy to review the matter more thoroughly. Please note that FragranceX.com guarantees the authenticity of all products sold on our website. We take any concerns regarding product quality or authenticity very seriously and would like the opportunity to assist once we are able to confirm the order details. Thank you for your understanding. We look forward to your response so we may assist further.
Ordered something from them and the item was marked delivered and they refuse the refund or reshippment. They are actively fighting my dispute with a delivery confirmation when I have cameras that show no delivery. I will never order from this place again
By Steven O.
Response from FragranceX· Jan 13, 2026
Hi Steven! We are sorry to hear about your experience and understand how frustrating this situation can be. According to the tracking information provided by USPS, the order was marked as delivered to the address on file. When a delivery is confirmed by the carrier, FragranceX.com is unable to approve a refund or reshipment as a courtesy 🚚 Since you mentioned having security cameras that show no delivery, we recommend contacting your local post office directly to request an investigation and open a claim. USPS can review the delivery scan and related details to assist further. We appreciate you sharing your feedback and regret any inconvenience this situation has caused.
Another twisting story. There is no case pending. Another blatant lie. I can send you the proof on my PayPal. Why you never provided me with my order details where according to you I opted an option that you can leave my package outside. The signatures were wrong. Nobody was at home. I was at work? Who is responsible here. I provided my audio call recording with dpd. I provided my work timing proof. I provided with wrong signature proof. I asked for one proof and you failed to provide that. I had collected parcels in the past from collection points and never asked any delivery company or the seller to drop outside. According to you it was delivered in some bin. Did I ask that to be done? Please be reasonable. I am really disappointed and would never recommend anybody for this overseas purchase. Pay more to local sellers in uk. Atleast one will ve a number to contact. I lost 266 dollar package. Not a small money. Those were christmas gifts. Its an irony that company is still twisting the story. If you prove that a PayPal case is open as of the time of your reply,I will rest my case. Its a blatant lie. I am sorry for this language but I feel belittled with these replies of yours where you are denying all the factual empirical evidence I provided. You have been unable to consider any of that. My own name spellings were wrong. Come on? Never recieved the order. Some fake signature with wrong spellings of the name were on the delivery. First they said when I ordered I asked them to leave the package outside if I am not home. I never opted for any option. I requested for a proof for that option and never recieved a reply from them. I provided all the evidence that I was at work and God knows who signed the parcel with my name spelt wrong. Fragrance x refused to take the responsibility. They ruined my xmas gifts They didnt consider any of my substantiate evidence I provided. Poor customer service and poor communication. Dont but from them ever again. I have proof of all of communication,yet they failed to acknowledge.
By usman
Response from FragranceX· Jan 13, 2026
Hi Usman! We are truly sorry to hear about this experience and understand how upsetting this situation has been, especially during the holidays. At this time, we see that an investigation ticket has been opened through PayPal. As a result, all communication and review of the case are being handled directly through that platform, and we are required to continue all correspondence there 🚚 We regret the frustration this has caused and appreciate you sharing your feedback about your experience with FragranceX.com.
