Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
21,779 reviews
FragranceXSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
21,779 approved reviews, newest moderated first
All good Received on time and exactly what I asked for
By Lfclabel Norlan Membreno A.
Response from FragranceX· Feb 3, 2026
Hi! Thank you for your review! We’re happy to hear your order arrived on time and just as you expected ⭐ We look forward to serving you again at FragranceX.com!
The fragrance you sent is not the same as the original. My wife still has the original and the one’s you sent do not smell like the original.
By Lucas H.
Response from FragranceX· Feb 3, 2026
Hi Lucas! Thank you for your review! We’re sorry to hear the fragrance did not match your expectations. Upon reviewing your account, we did not receive any prior communication about an issue with this order. Please know that all of our products are authentic, and we take concerns like this very seriously. We’ve reached out to you via email to assist with a resolution ⭐ We look forward to helping you with this at FragranceX.com!
I loved the experience. My perfume came in without any damage and right on time
By Kristian R.
Response from FragranceX· Feb 3, 2026
Hi Kristian! Thank you for your review! We’re glad your perfume arrived on time and in perfect condition, and that you enjoyed your experience ⭐ We look forward to helping you with your next order at FragranceX.com!
Great service, usps had damaged my package and fragrancex was able to refund my order of 5 bottles of colognes. Swift service.
By Joseph D.
Response from FragranceX· Feb 3, 2026
Hi Joseph! Thank you for your review! We’re glad we could quickly resolve the issue and refund your order, and that you were satisfied with our service ⭐ We look forward to serving you again at FragranceX.com!
Shipping was quick and efficient. Great fragrance. Very happy
By Craig S.
Response from FragranceX· Feb 3, 2026
Hi Craig! Thank you for your review! We’re glad your order shipped quickly and efficiently, and that you’re enjoying your fragrance ⭐ We look forward to helping you with your next order at FragranceX.com!
Was skeptical ordering here coming from fragrancenet I might not go back
By Perfume C.
Response from FragranceX· Feb 3, 2026
Hi! Thank you for your review! We’re happy to hear your experience with us exceeded your expectations and that you’re satisfied with your order ⭐ We look forward to serving you again at FragranceX.com!
Connie Jordan here the fragrance that I ordered is Ralph Laurens light lblue and it hardly had any scent to it not enough to last for 20 minutes I was dissatisfied with it it smelled like an imposter I have never and I will not again i opened it and threw away the packaging and I wish I had not done that I wish to return your product 117 dollars no way !!! That frangence is Blue not light blue please be advised of the product name and tell me how to return it with not being in its original packaging?
By Constance J.
Response from FragranceX· Feb 3, 2026
Hi Constance! Thank you for your review! We’re very sorry to hear about your experience. Please be assured that FragranceX.com only sells authentic products and does not sell knock offs. We see that you contacted us regarding this issue, and we provided an explanation as well as a return label for your convenience. If you need any further assistance with the return or have additional questions, please don’t hesitate to continue emailing us ⭐ We appreciate your patience and the opportunity to help resolve this.
Anbefales ikke, varene kom fort men de tok for frakt selv om det stod at det var fraktfritt, de krevde også toll for det samme beløpet som varen kostet og flaskene var i halv størrelse. Ikke fornøyd, styr unna !!
By Henning R.
Response from FragranceX· Feb 2, 2026
Hei Henning! Vi beklager å høre om din skuffelse, og setter pris på at du delte tilbakemeldingen din med oss. Hos FragranceX.com vises alle fraktkostnader tydelig før en bestilling sendes inn. For Norge gjelder gratis frakt for bestillinger på USD 69 eller mer, og eventuelle gjeldende fraktkostnader vises på forhånd slik at kundene kan se dem før de fullfører betalingen. Vær oppmerksom på at toll og avgifter bestemmes av hvert lands forskrifter, og som angitt på nettstedet vårt, er vi ikke ansvarlige for tilleggsavgifter pålagt av lokale myndigheter. Vi forstår at dette kan være frustrerende, og beklager eventuell forvirring dette måtte ha forårsaket. 🚚 Takk for at du tok deg tid til å legge igjen en anmeldelse. ----------------------------------------------------------------------------- Hi Henning! We are sorry to hear about your disappointment and appreciate you sharing your feedback with us. At FragranceX.com, all shipping costs are clearly displayed before an order is submitted. For Norway, free shipping applies to orders of USD 69 or more, and any applicable shipping charges are shown in advance so customers can review them before completing checkout. Please note that customs duties and taxes are determined by each country’s regulations, and as stated on our website, we are not responsible for additional charges imposed by local authorities. We understand this can be frustrating and regret any confusion this may have caused. 🚚 Thank you for taking the time to leave your review.
