Customer service is excellent
Customer service is excellent. The store environment is amazing. I loved it.
By Maryory
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Customer service is excellent. The store environment is amazing. I loved it.
By Maryory
Both clerks greeted me and immediately helped. Customer service is a top 10. They made my shopping experience pleasant and enjoyable.
By Valued C.
The smell was a bit much until you get used to it but other than that it was great
By Valued C.
I feel like they are my family I’m have 3 homes one near Destin Fl one near Orlando Fl and one near South Haven Michigan and been in a ton of different fragrances shops all over the states in and out of the country and hands down the best staff ever. The management and staffI are my family always and forever I even pray for them to be protected and favored.
By Roger and Betty F.
Very very helpful. Good knowledge of product
By JackValued C.
Salespersons were friendly, knowledgeable and fast. I enjoyed my experience and went back again!
By Valued C.
I got what I was looking for
By Creighton C.
I had a hard time finding my specific perfume for my ch twife. Your find it option doesn't find it. Had to search the long way to find and order it.
By Anthony H.