Great customer service
Great customer service. Guy knew exactly what scent i was looking for… went for 1 perfume and ended up with a great deal for 6 of them
By Cynthia A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Great customer service. Guy knew exactly what scent i was looking for… went for 1 perfume and ended up with a great deal for 6 of them
By Cynthia A.
The salesperson that helped me was amazing! He helped me find 3 items. He was patient and showed me several different scents. However, he did not have the specific scent I was looking for. They were out of the Coco Channel.
By Eva
Sales associate was very helpful when finding a cologne for my husband and very patient when I was smelling a ton of different perfumes. Even found some for my boys he was great!
By Mandy B.
Salesperson took her time with me. We must have smelled about 30 perfumes until I finally purchased the 3 new loves I found.
By Veronika
Great customer service thank you for helping me with my holiday shopping
By Valued C.
The people there are really knowledgeable and helpful
By Christopher L.
Great experience
By Valued C.
Good and great personal
By Valued C.