Friendly and upfront
Friendly and upfront
By Valued C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Friendly and upfront
By Valued C.
Had fragrances I'm familiar with, good pricing and easy to order and pay.
By Jeanne W.
The customer service was great. I think the gurls name is Avianna
By Thomas B.
the service was exceptional very helpful for purchasing a gift for someone else
By Valued C.
asked for cancellation and refund due to wrong address and i called and asked to can or change the address and found it cheaper i want a canceeation and refund and do not trust it to be done
By Mary M.
Response from Fragrance Outlet· Sep 4, 2026
Thank you for your feedback. Your order has been canceled and refunded as you requested. If you need any more assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
Always great service 🙂
By Valued Customer Ty K.
Product was received when expected and smells great
By Tanya G L.
I visit this store one hour before closing (didn’t realize they closed this early on this day). I was greeted immediately. I I believe Josh was the name of the guy who helped me. I told him the scents that I’m interested in. He showed me three that were amazing. I ended up buying. I enjoys this visit and plan to return
By Valued C.