Very attentive and were very helpful
Very attentive and were very helpful
By Valued C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
Very attentive and were very helpful
By Valued C.
Great customer service
By Valued C.
I’m purchased perfume from your website . I’m disappointed that the promotion was not honored
By Djunia G.
Response from Fragrance Outlet· Sep 18, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] for further assistance. Fragrance Outlet Customer Service Team
The salesperson was very helpful on our purchase
By Bill R.
Staff member helped me with the product I wanted and was very nice and friendly
By Joyce G.
Associate found what I needed quickly. She was very helpful and friendly.
By Valued C.
It was good experience but your sales people try to push the expensive colognes. They are not listening to customer wants or needs.
By M.
The lady from Venezuela was the best. My husband is a cologne freak and she took her time with us and had lots of recommendations based on what he liked.
By Valued C.