The salesperson was very helpful and…
The salesperson was very helpful and friendly.
By Nicole Valued C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
The salesperson was very helpful and friendly.
By Nicole Valued C.
Very good customer service experience
By Amanda
Great place!
By José Eduardo Pérez R.
The older middle eastern lady that helped me was very patient and knowledgeable. She helped me pick two fragrances that I love! I will be going back to this location again.
By Valued C.
Store clerks too pushy
By Valued C.
Response from Fragrance Outlet· Jun 18, 2026
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Fragrance Outlet Customer Service Team
Awsome Store the staff is exceptional and very knowledgeable I was highly empressed with them
By David
The salesperson was extremely knowledgeable about all of the products and help me kind what I needed and then some
By Theo J.
It was fast and easy to make an online purchase. Items was received fast and in good condition. I will definitely use them again.
By Reyna L.