This store is very well stocked with a…
This store is very well stocked with a huge variety The lady that helped me was very nice and well informed Will be returning and telling my friends of the easy location
By Valued C.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
This store is very well stocked with a huge variety The lady that helped me was very nice and well informed Will be returning and telling my friends of the easy location
By Valued C.
9 days and my order hasn’t moved from its last known location. And this is just my first order. What a disaster and a disappointment. Absolute waste of time. Incompetent company that can’t even get orders delivered on time.
By Abhinav N.
Response from Fragrance Outlet· Jun 18, 2026
Thank you for your recent feedback. Please note that orders are shipped within 1-2 business days of being received and estimated to be delivered within 3-5 business days. Weekends and holidays are not included. Based on our records your order was delivered passed our delivery window. Please note that your order was shipped on time and we have no control over the package once it is handed to the carrier. We now see that your order was delivered. We hope you are enjoying your fragrances. If you need any more assistance please contact us at [email protected] to further assist you. We are available 9am-5pm EST. Fragrance Outlet Customer Service Team
Reece was super helpful, absolutely great service
By Tyler K.
I love this place. They are friendly and has good deals!
By Valued C.
Associates are always helpful & suggest a new fragrance you may like. Inform you of the buy one & get 50%off a second purchase.
By Valued C.
The sales team here is knowledgeable and friendly. I recommend purchasing your fragrances from them.
By Scott
Stolen FedEx package, no help just kept my money. Would've given no stars. Too bad, wanted to love my purchase as it was a good price for a hard to find fragrance.
By Not satisfactory at A.
Response from Fragrance Outlet· Jun 18, 2026
Thank you for your feedback. According to our records, FedEx confirmed your package was delivered without issue. Please note that if the items were stolen after delivery, our policy states that we are not responsible for stolen packages. If you need any more assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
The lady was very friendly. Super helpful with pricing and helped us find what we needed. Very very nice!
By Valued C.