The people that work there really got…
The people that work there really got it together man. The staff makes me want to shop again. Great customer service.
By Geronimo D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
16,738 reviews
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Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
The people that work there really got it together man. The staff makes me want to shop again. Great customer service.
By Geronimo D.
Great customer service
By Davide B.
Had a great experience by taking their time to listen and let my kiddo smell all the smells he wanted.
By Sara S.
The saler was very nice
By Rebeca Castro H.
My son was in heaven. He loves cologne. I'm horrible with names, but the lady that was helping my son choose, was so knowledgeable. She was so patient. My son smelled well over 30 samples and how she described the scent was spot on. The best part, she had a perfume that I hadn't been able to find in awhile!! 50% off!!
By Jessica N.
The black lady was 🔥🔥🔥🔥🔥
By Adam L.
Brought a fragrance from home. Was almost out. Bree matched a fragrance to the one I brought. I get compliments on the new fragrance and it’s long lasting too. Thanks for all your research to get the right one for me!
By Carol
Costumer service was great. Very helpful
By Valued C.