Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Authentic! Super fast delivery Will order soon again
By Maxim C.
Response from Fragrance Lord· Dec 3, 2024
Thank you, Maxim! We're thrilled you found your fragrance authentic and appreciated the super-fast delivery. 🚀✨ Can't wait to serve you again soon—enjoy your scent! 😊
I ordered a bottle of Parfums De Marly Haltane on November 28th. I saw that it was a very good deal and decided to buy it on the spot as well as the shipping protection. The first issue was that the delivery date got changed two times and the product showed up three days later than expected. Although it was still completed in less than a week, I do feel like taking more than double to advertised time to actually deliver a product is not a good look. After it arrived today, I was first conserved to see the state of the box. There were stains on it which I cannot wipe off. The actual condition of the bottle was also compromised. The atomizer was just in the cap, not even on the bottle and it was deformed as well, not fitting back onto the bottle at all. When I reached out to their support line which says that they “respond instantly,” she apologized and asked me to send pictures of the damage. I asked how and it has now been over 9 hours and I still have not gotten a response. I feel especially cheated out of my money because I paid for the shipping protection but I cannot find where to file a claim. The gifts that they tossed in were generous but I feel like there are other areas to focus on.
By Andrew Y.
Response from Fragrance Lord· Dec 3, 2024
Hi Andrew, Thank you for bringing this to our attention, and we sincerely apologize for the experience you’ve had. It’s absolutely not the level of service we strive to provide, and we’re here to make things right for you. Rest assured, we stand behind every product shipped and take claims like this very seriously. The delay in response is not acceptable, and our team will review and improve this process to ensure timely follow-ups in the future. Regarding the damaged product, our claims team is already reviewing your case. If you haven’t received instructions on submitting the images, kindly email them to **[email protected]**, or we will reach out to you directly shortly. The shipping protection you purchased covers such incidents, and we’ll either issue a replacement or a full refund as soon as your claim is processed. We deeply value your trust and aim to turn this around for you. Thank you for your patience, Andrew, and for giving us the opportunity to resolve this matter. Best regards, Fragrance Lord Team
Absolutely wonderful experience. Shipping was fast and the packaging was great. The fragrance is beautiful and long lasting. Will definitely purchase from them again.
By Ryan P.
Response from Fragrance Lord· Dec 2, 2024
Thank you, Ryan! 🌟 We're so glad you had a wonderful experience. It’s great to hear that you loved the fragrance and our service. Looking forward to helping you with your next purchase—see you again soon! 😊✨
I bought Sospiro Basso at an amazing price with a coupon right off goggle. The fragrance shipped almost immediately and was delivered within 3 days. Best price I've found for this scent. 100% authentic. With how long it takes to get my orders from Jomashop (1-4 weeks) and Fragrancebuy (1-2 weeks), I will definetly be back to feed my addiction. Thats Lord!
By Nicholas R.
Response from Fragrance Lord· Dec 2, 2024
Thank you for the fantastic review, Nicholas! 😊 We're delighted to hear that you enjoyed your experience with us, from the speedy shipping to the unbeatable price on Sospiro Basso. We’re so glad we could help fuel your fragrance passion and look forward to welcoming you back for your next addiction-worthy find. Thanks for choosing Fragrance Lord! 🙌✨
Love how safe everything was packaged and loved the free samples. Shipping didn’t take too long either.
By Maria
Response from Fragrance Lord· Dec 2, 2024
Thank you, Maria! 🌟 We're so happy to hear you appreciated the secure packaging and the free samples. Ensuring a quick and smooth shipping experience is always our goal. We look forward to serving you again soon! 😊
Great fragrance, and a good delivery speed. There was also a few sample fragrances that I was surprised with. Amazing purchase!
By Caiden T.
Response from Fragrance Lord· Nov 27, 2024
Thank you for your kind words, Caiden! We're thrilled you enjoyed the **fragrance** and our speedy delivery. Including samples is our way of saying thank you and helping you discover more scents you might love. We appreciate your support and look forward to your next purchase! 😊✨
First off super fast shipping!!! The scents smell absolutely amazing! A forever customer here!!!!
By customer
Response from Fragrance Lord· Nov 26, 2024
Thank you so much for your feedback! 🌟 We're thrilled to hear you loved the super-fast shipping and the amazing scents. Your kind words mean the world to us, and we're so excited to have you as a forever customer! 😊 If you ever need anything, don't hesitate to reach out. Enjoy your fragrances! 💎✨
Probably the fastest packaged ive ever gotten. Ordered yesterday and came this morning. Great price to. Naxos is fire.
By Eli
Response from Fragrance Lord· Nov 22, 2024
Thank you so much for your feedback! We're thrilled to hear that your order arrived so quickly and that you're happy with the price. We agree—Naxos is fantastic! We appreciate your support and look forward to serving you again soon.
