Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Cool bottle and came with a free sample of another fragrance nice packaging
By danny
Response from Fragrance Lord· Jan 11, 2025
Thank you for your kind words! We’re so glad you like the bottle and the free sample. It’s great to hear that the packaging met your expectations as well. We truly appreciate your feedback, and we hope to serve you again in the future. If you ever need anything else, don’t hesitate to reach out! Best regards,
Fragrancelord does a great job. They get your order to you very quickly & their professionalism is second to none. The only reason they get 4 stars instead of 5 stars is I wish they would put the fragrance name on the bottle.
By Derrick I.
Response from Fragrance Lord· Jan 10, 2025
Hello, Thank you for reaching out and for your kind words about our service and professionalism! We’re thrilled to hear that you’re pleased with your experience. Regarding your concern, the packaging and texture you mentioned are standard for all lotions of this type due to the manufacturing process used across the industry. Please take the product out of the travel spray to check it more closely, and note that we have labeled the fragrance for your convenience. We truly appreciate your valuable feedback and your suggestion about adding the fragrance name directly to the bottle. This is an excellent idea, and we’ll certainly consider it for future improvements. Thank you again for your support, and we look forward to serving you again soon! Best regards,
I couldn't buy due to technical problems in the store, but they refunded my money without any problem. I hope to soon be able to buy their fragrances.
By Abimael V.
Response from Fragrance Lord· Jan 10, 2025
Dear Abimael, Thank you for your understanding and patience! We apologize for the technical issues you experienced during your purchase, but we’re glad we were able to process your refund smoothly. We truly appreciate your support and look forward to having the opportunity to serve you in the future. Whenever you're ready to make a purchase, we’re here to assist you. If you need any help or have any questions, don’t hesitate to reach out! Best regards,
Never received my package. It said delivered but never came at all
By Khadejah C.
Response from Fragrance Lord· Jan 10, 2025
Hello Dear Buyer, Thank you for reaching out. I understand your concern and would like to clarify that your order was dispatched from our side and was delivered to the address you provided. For your reference, you can check the tracking ID (9400111105502370044197) as proof of delivery. However, since you mentioned that the order was marked as delivered but you did not receive it, we immediately took action and processed a refund for you. We hope this resolution helps, and we encourage you to proceed with the refund to move forward. If you have any further questions or concerns, please feel free to reach out. Best regards, FragranceLord, CST.
This company has stellar customer service! They called after I placed a pricey order to make sure I knew what I was buying. There was some confusion with Dior homme parfum new release verses the older release, and they made sure I knew which product I was receiving. They also informed me of the holiday shipping delay which I appreciated. Package was securely shipped with samples. I also appreciate the package had to be signed for. A great experience overall. Thanks team over at Fragrancelord!
By Brandon
Response from Fragrance Lord· Jan 10, 2025
Dear Brandon, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you had a great experience with us at Fragrancelord. We always strive to provide the best customer service, and it's wonderful to know that our efforts to clarify your order and keep you informed about the holiday shipping delays were appreciated. Your satisfaction is our top priority, and we're glad that everything from the product details to the secure shipping met your expectations. We look forward to serving you again in the future! Thank you once again for your trust and feedback. Have a great day ahead! Best regards, FragranceLord, CST.
Overall great experience
By Alvin M.
Response from Fragrance Lord· Jan 9, 2025
Dear Alvin Mejias, Thank you for your positive feedback! We're so glad to hear that you had a great experience shopping with us. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future! Best regards,
I was sent a tracking number then noticed that there was no movement on my package. I called to speak to someone about the status. They were EXTREMELY kind, forthcoming, and professional during our brief conversation. I am extremely pleased with the fragrance and the customer service department at FragranceLord
By Antoine S.
Response from Fragrance Lord· Jan 9, 2025
Dear Antoine Stewart, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you were satisfied with both the fragrance and the customer service you received. Our team always strives to assist in the best way possible, and it’s great to know we were able to meet your expectations. We truly appreciate your support and look forward to serving you again in the future! Best regards,
Doesn’t honor rewards program… doesn’t respond to emails… cancels orders for items that are still in stock but won’t explain why…
By ….
Response from Fragrance Lord· Jan 8, 2025
I sincerely apologize for the frustration you’ve experienced, and I truly regret that we have not met your expectations. I understand how disappointing it must be when rewards programs are not honored, communication is lacking, and orders are canceled without explanation. This is certainly not the experience we aim to provide. Please know that I take your concerns seriously, and I am personally looking into this matter. I will ensure that our team investigates the issue with your rewards program, the canceled order, and any delays in communication. I will follow up with you directly as soon as I have more information. We greatly value your loyalty and are committed to resolving this issue to your satisfaction. If there’s anything else I can assist you with in the meantime, please don’t hesitate to let me know. Thank you for your patience,
