Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
I am very happy with my purchase, the fragrance is amazing and Fragrance Lord is top notch! I will definitely be shopping with them again!!!
By Maxx B.
Response from Fragrance Lord· Mar 14, 2026
Hello Maxx, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase and enjoyed the fragrance. We look forward to serving you again soon according to Fragranclord policy. Best regards, Fragranclord Customer Support
Great fragrances, prices and shipping my son and loved the scent and looking to purchase more of this line.
By Luis R.
Response from Fragrance Lord· Mar 12, 2026
Hi Luis, Thank you for your kind review! We're really happy to hear that both you and your son enjoyed the fragrance. It’s great to know you’re already looking to explore more from the line. If you ever need recommendations or help choosing your next scent, we’d be glad to help. We truly appreciate your support and look forward to serving you again! — Fragrance Lord Team
UPDATE: Their reply below makes 0 sense and is not directed at this review. UPS has nothing to do with this and no refund has been issued. The lies continue ORIGINAL REVIEW: Been waiting on an order for 4 weeks. Item was listed and in stock when I purchased. I have reached out to customer service 7x and they continue to tell me it will ship the next day. They are lying over and over again. They don’t even have the product in stock (still listed as in stock on their website). Openly lie to customers and mislead them. Completely unethical company. DO NOT USE. I have copies of all the emails they sent me lying about my order status. Escalating to the BBB.
By Unhappy C.
Response from Fragrance Lord· Mar 12, 2026
Thank you for your kind review! Yes, we have reviewed the Trustpilot feedback. We want to let you know that the refund has already been processed on our side. Additionally, we investigated the shipment directly with UPS and were able to confirm the details through them ourselves. If you have any further questions or need anything else, please feel free to let us know. We’re here to help.
almost a month to receive the bottle
By jared
Response from Fragrance Lord· Mar 9, 2026
lease accept our sincerest apologies for the delay with your order. As the brand owners of Moudon, we want to provide you with a transparent update. While we were able to secure a portion of our inventory, unfortunately, the majority of our stock has been delayed in the Middle East due to the ongoing conflict in the region. We deeply appreciate your patience during this challenging time. To make up for the inconvenience, we are applying a 20% discount to your order and will also be including a complimentary Moudon sample kit. Your product is scheduled to ship by next week. We will send you the tracking information as soon as it leaves our facility. Thank you for your understanding and support.
Fragrance Lord did a terrible job shipping. With taking so long, they promised me extra gifts, none of which I got.
By Nate L.
Response from Fragrance Lord· Mar 9, 2026
lease accept our sincerest apologies for the delay with your order. As the brand owners of Moudon, we want to provide you with a transparent update. While we were able to secure a portion of our inventory, unfortunately, the majority of our stock has been delayed in the Middle East due to the ongoing conflict in the region. We deeply appreciate your patience during this challenging time. To make up for the inconvenience, we are applying a 20% discount to your order and will also be including a complimentary Moudon sample kit. Your product is scheduled to ship by next week. We will send you the tracking information as soon as it leaves our facility. Thank you for your understanding and support.
The shipping took too long, so I requested a refund. They agreed, but instead of processing the refund they suddenly shipped the item the same day. The situation was confusing and poorly handled.
By Precious I.
Response from Fragrance Lord· Mar 9, 2026
please accept our sincerest apologies for the delay with your order. As the brand owners of Moudon, we want to provide you with a transparent update. While we were able to secure a portion of our inventory, unfortunately, the majority of our stock has been delayed in the Middle East due to the ongoing conflict in the region. We deeply appreciate your patience during this challenging time. To make up for the inconvenience, we are applying a 20% discount to your order and will also be including a complimentary Moudon sample kit. Your product is scheduled to ship by next week. We will send you the tracking information as soon as it leaves our facility. Thank you for your understanding and support.
I first learned about this company through TicTok and trusted the reviews but my trust is wearing thin. I ordered two colognes (Moudon) through them and it’s been over two weeks now and I haven’t received anything. I’ve called them twice for the same guy who typically has an attitude to tell me they’re coming in today or they’ll be here tomorrow. This company literally sent me an email stating my orders were on the way but how when you don’t even have them in stock. Don’t lead people on when you don’t even have the product in stock. This company could have at least said that the cologne is sold out like any other discounter does and not take people’s money like they’re ready to ship the product. I thought I was buying from a legit company but…….!!
By O………
Response from Fragrance Lord· Mar 9, 2026
please accept our sincerest apologies for the delay with your order. As the brand owners of Moudon, we want to provide you with a transparent update. While we were able to secure a portion of our inventory, unfortunately, the majority of our stock has been delayed in the Middle East due to the ongoing conflict in the region. We deeply appreciate your patience during this challenging time. To make up for the inconvenience, we are applying a 20% discount to your order and will also be including a complimentary Moudon sample kit. Your product is scheduled to ship by next week. We will send you the tracking information as soon as it leaves our facility. Thank you for your understanding and support.
Wow this was awesome got great samples for cheap and they came super fast
By Tyler
Response from Fragrance Lord· Mar 11, 2026
Thank you so much for your kind review, Tyler! We're really happy to hear that you loved the samples and that they arrived quickly. It's great to know you found them to be a great value as well. We truly appreciate your support and hope to help you again in the future!
